Jessica Abela

Multi faceted role comprising Sales and Administration. daily tasks include sales and assisting customer with their individual needs, data entry, management of orders via email, phone and over the counter sales, banking/reconciliation, customer resolutions and invoicing. Product research and learning technical data.

Sourcing new business one day per week, cold calling.

Coordinating service appointments and technician run sheets. Customer service, email management across 4 inboxes, inbound and outbound phone calls, invoicing, case management.

Management of 30+ staff, new business development, customer service, dispute resolution, daily management of office and administration tasks, payroll and rostering.

Customer service via phone, entering orders for my customer base daily, general office duties, customer/consumer complaints management.