Jessica Abu-Koub
Endeavour Hills,VIC
Summary
Upbeat and enthusiastic, customer-focused Sales Associate with 5 years of experience in retail environments and 2 years in the health and fitness industry. Motivated professional worker with a proven record of boosting sales and customer loyalty through individualised service. Resourceful individual skill in learning customer needs, directing to desirable products and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
5
5
years of professional experience
Work History
Personal Trainer, Group Fitness Instructor
Snap Fitness
02.2023 - Current
- Maintaining high client conversion rate to meet sales KPIs during initial consultation.
- Conducted assessments to evaluate clients' current physical condition, strength, flexibility, and body composition to create individualised programs that successfully align with each client’s goals and lifestyle
- Track client progress during workouts providing motivating feedback and encouragement
- Built and established relationships with members and grew customer base through word-of-mouth referrals based on customer satisfaction and results
- Taught high-energy, instructor-led exercise classes designed to improve cardiovascular health, muscular strength, and flexibility
Sales Associate, Decanter, Pick/Packer Operator
Kmart
10.2018 - Current
- Work towards KPIs and hitting targets such as maintaining a high average transaction value
- Delivering a high level of customer service with prompt and polite support in person and via telephone
- Referred customers by evaluating needs and suggesting recommendations
- Merchandised attractive shelf displays with current offerings to drive store sales
- Safely and efficiently decanted products from boxes and sorted onto rails and cages by their categories
- Successfully pick and pack products using scanner for online orders including click and collect ensuring a prompt dispatch
Personal Trainer, Receptionist, HYPOXI Consultant
Fernwood Fitness
08.2022 - 03.2023
- 1 -1 and group sessions teaching correct form, stability, and movement patterns.
- Ensure all membership sign-up processes are followed from Enquiry to Tour to Sale
- Responded promptly and professionally to 50+ emails and calls everyday
- Maintained tidy and organized environment to comply with cleanliness standards.
- Complete daily banking, including cash register and EFTPOS machine at the end of the day and prepare bank deposits if required
- Undertook HYPOXI clients through personalized consultations, and programs, going through the guidelines and taking accurate measurements.
Sales assistant
Spendless Shoes
11.2021 - 04.2022
- Assisted customers with locating products, holds, refunds and exchanges
- Promptly picked items for click and collects guaranteeing customers' details are secure
- Opened the store by arranging tables, taking the float from the store safe, counting and ensuring it was in the system correctly and locking up the store ensuring it was tidy and ready for the next day
- Complete pod lifts, and bank drops and send end-of-day emails regarding store sales and trends.
Education
Bachelor of Exercise and Sport -
Swinburne University of Technology
2023
Certificate 3 And 4 in Fitness -
Australian Institute of Fitness
2022
VCE year 12 -
Gleneagles Secondary College
2021
Skills
- Excellent time management skills
- Able to manage high work volume
- Strong communication skills
- Client relationship building
- Stocking and replenishing
- Fluent in English and Arabic
- Able to confidently lift heavy stock
- Exceptional customer service
- Able to work autonomously and collaboratively
- Strong attention to detail, ensuring quality is not compromised
Timeline
Personal Trainer, Group Fitness Instructor
Snap Fitness
02.2023 - Current
Personal Trainer, Receptionist, HYPOXI Consultant
Fernwood Fitness
08.2022 - 03.2023
Sales assistant
Spendless Shoes
11.2021 - 04.2022
Sales Associate, Decanter, Pick/Packer Operator
Kmart
10.2018 - Current
Bachelor of Exercise and Sport -
Swinburne University of Technology
Certificate 3 And 4 in Fitness -
Australian Institute of Fitness
VCE year 12 -
Gleneagles Secondary College
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