Jessica Achrafi
Overview
8
8
years of professional experience
Work History
Account Manager
Summit Recruitment
07.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Developed customized account plans for clients to help them achieve their business goals.
Account Manager
Labourforce Recruitment
01.2021 - 07.2024
- Inducting and managing 300+ casuals on site.
- Managing roster compliance and labour requirements on site.
- Ensuring all casuals have met their pre-site procedures and induction training.
- Performing Risk assessments, Toolbox Talks and Job observations.
- Organising client business development events
- Lead a team of internal resources to achieve success.
- Meeting KPI’s internally and on site.
- Learning new client systems – to accurately pay all casuals on site (TMS systems).
Community Support Worker
Sunnyfield Disability Services
01.2017 - 01.2019
- Participated in the assessment of individuals needs of clients, developing individuals plans, implementation of strategies and behavioral management programs and evaluation of the effectiveness set strategies.
- Planning and setting up day to day programs that support skills development.
- Ensuring all medication is administered as per clients care plan.
- Wrote reports and case summaries and compiled work records including required statistics.
- Personal and essential care.
- Assisted patients with domestic chores and encouraging community participation
Skills
- Account Development
- Account Management
- Staff Supervision Customer Service
- Quality Check Calls
- Operations Management
- Time Management
- Training & Development
- Team Leadership
- Office Administration
Timeline
Account Manager
Summit Recruitment
07.2024 - Current
Account Manager
Labourforce Recruitment
01.2021 - 07.2024
Community Support Worker
Sunnyfield Disability Services
01.2017 - 01.2019
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