Jessica Aghan

Patient Care and Management

• Patient-Cantered Care: Strong ability to deliver compassionate and personalized care, addressing patient concerns, and ensuring comfort during procedures
• Behaviour Management: Skilled in managing anxious or difficult patients, including children or those with special needs
• Post-Treatment Care: Expertise in providing post-treatment instructions and follow-up care, ensuring patient adherence and recovery

• Case Presentation: Ability to effectively present treatment options to patients, including explaining the benefits, risks, and costs associated with each option
• Financial Coordination: Experience in coordinating financial arrangements, including payment plans and maximizing insurance benefits for patients
• Interdisciplinary Coordination: Proven track record of working closely with dental specialists, labs, and other healthcare providers to ensure comprehensive patient care
• Patient Relations: Strong ability to build rapport with patients, ensuring a positive experience and maintaining high patient satisfaction
• Case Management: Skilled in managing complex cases, coordinating with specialists, and ensuring all aspects of patient care are organized and executed smoothly
• Patient Follow-Up: Ensures timely follow-up with patients regarding their treatment progress, reminders for upcoming appointments, and any necessary adjustments to their care plan

• Appointment Management: Proficient in managing and scheduling appointments efficiently to optimize the dental practice’s workflow
• Billing and Insurance Coordination: Expertise in handling patient billing, Collections, processing insurance claims, and coordinating with insurance providers to ensure smooth financial transactions

• Front Desk Management: Experienced in managing front desk operations, including patient check-in/check-out, answering phones, and handling inquiries

• Assisting with Procedures: Proficient in assisting dentists during procedures such as fillings, crowns, extractions, and orthodontic treatments, ensuring a seamless workflow
• Sterilization and Infection Control: Knowledgeable in maintaining strict sterilization and infection control protocols to ensure a safe clinical environment
• Case Management: Skilled in managing complex cases, coordinating with specialists, and ensuring all aspects of patient care are organized and executed smoothly
• Patient Follow-Up: Ensures timely follow-up with patients regarding their treatment progress, reminders for upcoming appointments, and any necessary adjustments to their care plan

• Dental Practice Management Software: Proficient in using dental 4 Windows Software for patient records, scheduling, and billing

• Crisis Management: Capable of handling unexpected situations, such as patient emergencies or scheduling conflicts, with calmness and efficiency
• Task Prioritization: Excellent at prioritizing tasks in a busy dental practice environment to ensure that both administrative and clinical duties are completed efficiently

• Interdepartmental Coordination: Effective in coordinating between different departments, such as the dental team, lab technicians, and external specialists, to ensure cohesive patient care
• Team Leadership: Experience in leading and training junior dental assistants, ensuring they follow best practices and protocols