Jessica Aitken
Warrandyte,Australia
Summary
Versatile customer service professional with a solid background in hospitality and teamwork. Demonstrates strong interpersonal skills to build rapport with guests while efficiently managing high-pressure situations. Committed to providing tailored recommendations and maintaining operational excellence in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Restaurant Waitstaff
D'Oro Italian Restaurant and Wine Bar
Templestowe, VIC
08.2025 - Current
- Delivered exceptional customer service, fostering positive relationships with guests in fast-paced dining environment.
- Manage multiple tables efficiently, prioritising tasks to maximise guest satisfaction.
- Enhance guest experience through detailed food and wine knowledge.
- Collaborate with kitchen staff to ensure timely order fulfillment and quality control.
- Resolve guest complaints promptly, ensuring positive dining experiences and repeat visits.
Cafe Worker
Middleman Caffeine Dealers
Scoresby, VIC
06.2025 - Current
- Cultivated strong relationships with repeat customers, enhancing customer loyalty.
- Resolved customer inquiries and concerns professionally, building positive relationships and providing tailored recommendations.
- Communicate clearly and warmly with customers and team members to support smooth operations and create a welcoming environment.
- Monitored stock and managed inventory, ensuring adequate stock levels for seamless service.
- Maintained composure in high-stress situations.
Sports Coach
Yarra Valley Grammar
Ringwood, VIC
02.2025 - Current
- Use an adaptive coaching style, suiting each athlete's learning style to maximize their learning.
- Built a cohesive team by fostering a supportive environment, leading to improved team dynamics.
- Promoted sportsmanship, teamwork, and respect, enhancing player relationships on and off the court.
- Acted as a positive role model for students, influencing their character development within Victorian Grammar Schools.
Basketball Referee
VBRA Doncaster Branch
Doncaster East, VIC
06.2022 - Current
- Officiated game violations assertively, enhancing clarity and authority during gameplay.
- Ensured fairness in penalty assessments for both teams, fostering a balanced competitive environment.
- Worked in high-stress situations, maintaining professionalism and calm with players, coaches and spectators.
- Educated players and coaches on basketball rules to enhance understanding and compliance.
Kiosk Worker
Doncaster Basketball Club
Doncaster East, VIC
02.2022 - 03.2025
- Managed cash register operations, ensuring accurate transactions and positive customer experiences.
- Balanced sales transactions by handling cash and counting change, ensuring accurate financial records.
- Organized store layout and maintained cleanliness, enhancing customer satisfaction and comfort.
Education
Bachelor of Primary and Secondary Education -
Monash University
Clayton, VIC, Australia01-2028
Year 10-12 - English, General Mathematics, Geography, Biology, Psychology
Yarra Valley Grammar
Ringwood, VIC, Australia01-2024
Year 7-10 -
Doncaster Secondary College
Doncaster, VIC, Australia01-2022
Skills
- Personal hygiene
- Social perceptiveness
- Conflict resolution
- Behavior management
- Organizational skills
- Leadership skills
- Optimism
Extracurricular Activities
Bulleen Representative Basketball, 2015-2023, Participated in a USA Basketball Tour in 2022 where I experienced life as a student athlete, building new, positive relationships with teammates. Melbourne Cheer Academy, 2017-2020, Participated in Queensland Nationals 2018 and the Global Games in Honolulu, Hawaii 2019.
Timeline
Restaurant Waitstaff
D'Oro Italian Restaurant and Wine Bar
08.2025 - Current
Cafe Worker
Middleman Caffeine Dealers
06.2025 - Current
Sports Coach
Yarra Valley Grammar
02.2025 - Current
Basketball Referee
VBRA Doncaster Branch
06.2022 - Current
Kiosk Worker
Doncaster Basketball Club
02.2022 - 03.2025
Bachelor of Primary and Secondary Education -
Monash University
Year 10-12 - English, General Mathematics, Geography, Biology, Psychology
Yarra Valley Grammar
Year 7-10 -
Doncaster Secondary College