Jessica Allen
Aubin Grove
Summary
Highly analytical and adaptable professional with exceptional communication and teamwork skills. Proven ability to quickly acclimate to new environments, ensuring seamless integration into any team. Committed to contributing to the team's success and continuously developing professional skills. Positive attitude and strong dedication to continuous learning and growth, with a primary focus on maintaining safety in all aspects of work.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Assistant
Harvey Norman Cannington
12.2024 - 02.2025
- Assist clients with questions by providing in-depth knowledge of products
- Maintain high standard of cleanliness and safety
- Perform cash handling duties, including using Proto XI POS system
- Create professional relationships With clients and follow up with quotations and online enquiries
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
Sales Assistant
Snooze
08.2024 - 12.2024
- Assist clients with questions by providing in-depth knowledge of products
- Maintain high standard of cleanliness and safety
- Perform cash handling duties, including using Proto XI POS system
- Create professional relationships With clients and follow up with quotations and online enquiries
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
Head Engineer
Home Engineer for Small Beings
08.2020 - Current
- Manage time allocations, organise appointments and special functions for children
- Monitor and adhere to budgets and set strategic goal compliance
- Research developmental milestones and implement behavioural modification actions for children
- Develop strategic learning requirements for ADHD individuals
- Maintain general centre setting including safe operating equipment
- Prepare and present nutritious snacks for children
Service Attendant
Sodexo
02.2024 - 08.2024
- FIFO, Perth to Newman, Gudai-Darri on a 2/1 roster
- Primarily serviced in Retail and Wet Mess, trained in Housekeeping
- Support Admin with Check-ins, room key allocation, showing residents around the village and other administrative services
- Maintain professional relationship with Village Management, Supervisors/leading hands, colleagues, residents and Traditional Owners
- Assist supervisors and leading hands with closure of retail and wet mess such as ensuring a clean and safe environment, assisting with administrative procedures (cash sheets, stocktake, check-ins) and offering to complete extra tasks and learn new skills within my role
- Knowledge of FIFO operations and regulations
- Adhere to airport baggage limitations, airport safety regulations
- Kept work area clean, neat, and well-stocked to maximize productivity.
- Contributed to a positive work environment through effective communication and collaboration with colleagues across various departments.
- Fostered a culture of continuous improvement within the team by actively participating in ongoing training sessions, workshops, or seminars related to industry developments and best practices.
- Mitigated potential hazards by promptly addressing any safety concerns identified during routine inspections or maintenance tasks.
- Demonstrated flexibility in adapting to changing priorities, assisting in emergency situations as needed while ensuring regular duties were still completed on time.
- Advanced workplace safety initiatives with proactive hazard identification and reporting practices that reduced incident rates over time.
- Contributed to inventory management by accurately tracking stock levels, preventing shortages or excess supply.
- Ensured compliance with health and safety regulations by diligently monitoring procedures and implementing necessary adjustments when required.
- Conducted regular equipment maintenance checks to ensure proper functionality and safety standards were met.
- Improved workplace safety by conducting regular inspections and identifying potential hazards.
Store Manager
Zambrero Darwin
08.2023 - 02.2024
- Oversaw daily store operations, including inventory management, supply ordering, and employee training
- Utilised strong scheduling and calendar management skills to optimise shifts and maintain workflow
- Led a 16 person team, fostering a positive work environment and implementing effective loss prevention strategies
- Obtained DoFoodSafety Certificate
Customer Service Specialist
Officeworks Cannington/Darwin
11.2017 - 08.2023
- Provided exceptional customer service by addressing inquiries, resolving conflicts, and managing customer orders effectively
- Utilised consultative sales techniques to increase customer satisfaction and promote products/services
- Developed strong rapport with clients, leading to increased account management and improved customer relations
Admin Officer
Richtek/Southern Cross Care
01.2022 - 04.2022
- Managed administrative tasks including file maintenance, scheduling, and calendar management
- Conducted data collection, analysed information, and prepared reports, contributing to efficient workflow planning
- Played a key role in maintaining efficient office operations through effective administrative support
Online Personal Shopper
Woolworths
10.2021 - 01.2022
- Provided personalised shopping services, managing customer orders and ensuring timely delivery
- Demonstrated strong communication skills through effective telephone etiquette and written correspondence with clients
Education
Responsible Serving of Alcohol - Retail
Express Training
Online08-2023
Certificate III in Retail Operations - Retail Operations
Express Training
Online01-2018
Skills
- Administrative Support
- Calendar Management
- Financial Reporting
- Operations Management
- Customer Relations
- Inventory Management
- Project Management
- Store Merchandising
- Customer Service Management
- Data Collection
- Excellent Communication Skills
- Uphold and Maintain Health and Safety
- Proficient in POS Systems
- Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook)
- Team Leadership and Development
- Adaptability and Quick Learning
- Training and mentoring
- Safety management
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Critical thinking
- Organizational skills
- Safety procedures
Certification
- C-class car licence, 2017
- Certificate III Retail Operations, 2017
- Responsible Service of Alcohol, 2023
- DoFoodSafety Certificate, 2023
Timeline
Sales Assistant
Harvey Norman Cannington
12.2024 - 02.2025
Sales Assistant
Snooze
08.2024 - 12.2024
Service Attendant
Sodexo
02.2024 - 08.2024
Store Manager
Zambrero Darwin
08.2023 - 02.2024
Admin Officer
Richtek/Southern Cross Care
01.2022 - 04.2022
Online Personal Shopper
Woolworths
10.2021 - 01.2022
Head Engineer
Home Engineer for Small Beings
08.2020 - Current
Customer Service Specialist
Officeworks Cannington/Darwin
11.2017 - 08.2023
- C-class car licence, 2017
- Certificate III Retail Operations, 2017
- Responsible Service of Alcohol, 2023
- DoFoodSafety Certificate, 2023
Responsible Serving of Alcohol - Retail
Express Training
Certificate III in Retail Operations - Retail Operations
Express Training
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