Jessica Alvarez Sanchez
Melbourne,VIC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
2
2
years of professional experience
Work History
Administrative Assistant
Victoria Facility Solutions
2023.02 - Current
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Customer Service Representative
Wipro Technologies
2022.06 - 2022.12
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Diploma of User Experience Design - Game Design
Australian Pacific Collage
Melbourne 12.2023
Bachelor of Arts - Animation, Digital Art And Multimedia
University of Valle De Atemajac
Zapopan Jalisco08.2021
Skills
- Workflow Optimization
- Spreadsheet Management
- Quality Assurance
- Office Administration
- Data Entry
- Presentation Design
- Appointment Scheduling
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Administrative Assistant
Victoria Facility Solutions
2023.02 - Current
Customer Service Representative
Wipro Technologies
2022.06 - 2022.12
Diploma of User Experience Design - Game Design
Australian Pacific Collage
Bachelor of Arts - Animation, Digital Art And Multimedia
University of Valle De Atemajac
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