Jessica Angelova
Brisbane,Australia
Summary
Dynamic and client-focused professional with extensive experience in premium retail sales, boutique management, and leadership in high-pressure environments. Former Collins Street Store Manager at Kookai, with proven ability to drive sales, build loyal client networks, and deliver elevated styling experiences. Most recently, developed advanced leadership, communication, and investigative skills as a Customs Enforcement Investigator with the Australian Border Force. Now seeking to return to the fashion industry as a Senior Client Advisor at Scanlan Theodore, where I can combine my retail expertise, professionalism, and passion for luxury fashion.
Overview
13
13
years of professional experience
Work History
Customs Enforcement Investigator
Australian Border Force
Brisbane, Australia
01.2020 - Current
- Conducted complex investigations into customs and border-related offenses, ensuring compliance with Australian law.
- Executed migration and customs warrants, detaining unlawful non-citizens and enforcing employer sanctions.
- Led joint agency operations with the AFP and other government bodies
- Interviewed individuals under investigation, compiled evidence, and prepared case files for prosecution.
- Mentored and trained new investigators and recruits, strengthening team performance and operational knowledge.
- Recognized with the Commissioner Achievement and Recognition Award (2023) for outstanding investigative contribution.
Senior Retail Store Manager
Kookai
Melbourne, Australia
01.2016 - 01.2020
- Managed the Little Collins Street boutique, leading a high-performing sales team.
- Coordinated stock replenishment processes as needed based on sales trends.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Consistently exceeded sales targets and drove KPI achievement.
- Delivered elevated styling experiences for clients, building a loyal client base.
- Oversaw staff training, coaching, and development to maintain high service standards.
- Enhanced boutique presentation and sales performance through strategic merchandising.
Paralegal
D&M Lawyers
Melbourne, VIC
06.2018 - 08.2018
- Conducted legal research to support case preparation and strategy development.
- Drafted and reviewed legal documents, ensuring compliance with regulations.
- Organized case files and maintained accurate records for attorneys.
- Coordinated communication between clients and legal teams for effective collaboration.
- Assisted in trial preparation by gathering evidence and preparing exhibits.
- Analyzed case law to provide relevant insights for ongoing cases.
- Reviewed and organized legal documents, such as pleadings, motions, and briefs.
- Proofread documents prior to filing them with courts or submitting them to opposing counsels.
- Drafted discovery responses including interrogatories and requests for production of documents.
- Attended court proceedings to observe trials or hearings.
Retail Sales Specialist
Kate Hill Victoria Station Luggage
Melbourne, VIC
01.2013 - 03.2016
- Assisted customers with product selection and recommendations.
- Managed inventory levels and organized stockroom efficiently.
- Collaborated with team to create engaging in-store displays.
- Handled customer inquiries and resolved issues promptly.
- Monitored competitor activities and reported insights to management.
- Built rapport with customers through friendly conversations about their shopping needs.
- Performed inventory checks to identify any shortages or discrepancies in stock levels.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
Education
Certificate IV - Government Investigations
Australian Federal Police And Border Force
Brisbane, QLD01-2025
Bachelor of Arts - Criminal Justice
RMIT University
Melbourne01.2019
High School Diploma -
St Monica's College
Melbourne01.2012
Skills
- Luxury fashion sales
- Customer service
- Client advising
- Styling
- Product knowledge expertise
- CRM
- Client relationship management
- Team leadership
- Training
- Sales target achievement
- KPIs
- Customer service excellence
- Investigations
- Compliance
- Negotiation
- Communication
- Organisational skills
- Multitasking skills
Accomplishments
- Commissioner Achievement and Recognition Award - Operation Cyndara (2023)
- Sworn in as Australian Border Force Officer (2020)
- Successfully managed Kookai's Collins Street boutique, exceeding sales and client targets
References
References available upon request.
Timeline
Customs Enforcement Investigator
Australian Border Force
01.2020 - Current
Paralegal
D&M Lawyers
06.2018 - 08.2018
Senior Retail Store Manager
Kookai
01.2016 - 01.2020
Retail Sales Specialist
Kate Hill Victoria Station Luggage
01.2013 - 03.2016
Certificate IV - Government Investigations
Australian Federal Police And Border Force
Bachelor of Arts - Criminal Justice
RMIT University
High School Diploma -
St Monica's College