Jessica-Anne (Jess) Rivas
Maryborough
Summary
Former retails worker seeking to join your team. With a solid background in team environments, contributing to smooth operations and successful project outcomes, I believe I'd be an asset. Proven track record of supporting team goals and maintaining high standards of work quality. Experienced customer service, bringing outstanding performance working with others to meet common goals and customer satisfaction. Eager and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
8
8
years of professional experience
Work History
Team Member
Officeworks
11.2015 - 01.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases, locate items, and join reward programs.
- Created customized options and solutions to meet customer unique copy and printing needs.
- Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits.
- Welcomed customers and helped determine their needs.
- Operated copiers and printers, trimmed stock to special sizes and bound booklets using binding machine to complete customer job requests.
- Maintained efficient functionality of various photocopying and printing equipment with careful operation, preventive maintenance and basic repairs.
- Used POS system to process payments and issue receipts.
- Maintained productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
Clear To Work
Hervey Bay, QLD01-2022
Completion of Year 12 Certificate -
Urangan State High School
Hervey Bay, QLD01-2013
Skills
- Customer Service Skills
- Positive Attitude
- Basic Computer Knowledge (inc Microsoft Office)
- Safety Understanding/Safe Work Practices
- POS Systems
- Attention to Detail
- Stocking and Replenishing
- COVID Cleaning/General Cleaning
- Teamwork and Collaboration
Timeline
Team Member
Officeworks
11.2015 - 01.2024
Clear To Work
Completion of Year 12 Certificate -
Urangan State High School
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