JESSICA ARCHARD
Perth
Summary
I am a highly positive, reliable and industrious individual who strives to surpass any task that is asked of me. My most recent job role as a Restaurant Supervisor at Watergate Bay hotel pushed me to focus on multitasking with focus on customer service and operational efficiency. My job role at The Bowgie Inn has diversified my skill set and refined my ability to provide memorable customer service experiences for a diverse range of guests and holidaymakers throughout the summer season. Prior to this I worked as a server at Dishoom in London, this role required me to push my customer service skills to the max by having extensive knowledge of the restaurants menu, history and origins. Working at Pullman Resort Bunker Bay allowed me to improve my professionalism and better my communication to enhance relationships with clients. My positions at both Anaconda and Aloha Surfhouse developed my leadership and team building abilities, organisational and time management skills and my overall ability to think on my feet finding solutions to any challenges that I came across. At the heart of my skill set is a strong customer focus, identifying and anticipating customer needs to add value and provide excellent customer service and hospitality.
Overview
9
9
years of professional experience
Work History
Restaurant Supervisor/ Manager on Duty
Watergate Bay Hotel
12.2024 - 06.2025
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Supervised the bar and floor whilst holding a section and hosting the restaurant simultaneously.
- Worked cover shifts on the bar making cocktails and barista made coffee.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Trained and mentored staff to meet and exceed high quality standards.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Enhanced team performance with regular evaluations and constructive feedback.
- Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
Waitress
Bowgie Inn
08.2024 - 11.2024
- Memorized the menu and accurately answered customers' questions about menu items.
- Resolved customer complaints in a timely and professional manner, resulting in repeat customers and referrals.
- Prepared tables for guests prior to their arrival, including setting up table linens and silverware.
- Monitored the dining area for any maintenance or safety issues and took corrective action when needed.
- Inspected dishes and silverware prior to serving customers to ensure proper presentation.
- Ensured that all tables were properly set and clean, resulting in a high rating from health inspectors.
- Worked on the bar making cocktails and coffee.
- Multi-tasked efficiently to provide prompt and efficient service to all guests.
Server
Dishoom
11.2023 - 06.2024
- Communicated effectively with guests and colleagues to ensure that all orders were taken and served accurately.
- Demonstrated excellent knowledge of menu items and responded to customer inquiries in a timely and accurate manner.
- Demonstrated a high level of attention to detail by ensuring all orders were accurate and complete.
- Ensured a clean and organised work area at all times.
- Looked after a section with a minimum of 30 covers at one time.
- Ran all food and drinks dishes to tables with a 3 plate carry.
Food and beverage attendant
Joondalup Resort
01.2023 - 10.2023
- Strived to provide customers with the highest quality food, beverage, and service experience.
- Worked as a flexible server during overflow periods.
- Maintained the highest standards of safety and hygiene throughout the restaurant as per city and restaurant regulations.
- Experience with a 3 plate carry, tray service and handling large volumes of tables.
- Adhered to all company rules and guidelines.
- Informed customers of new menu offerings and specials.
- Worked to accommodate patrons with personal dietary preferences and restrictions.
- Prepared drinks including cocktails as well as barista made coffee to resort restaurant guests.
- Ensured that I was well presented and on brand with the company at all times.
Sales Assistant
Anaconda
05.2018 - 09.2023
- Visual Merchandised and replenished stock in multiple departments including front of house, clothing and footwear as well as the camp and hike departments.
- Made sure to follow health and safety procedures throughout each shift especially in the dispatch center.
- Used POS systems and assisted customers at the checkout.
- Sold products with sales knowledge attained from online training and keeping up to date with industry trends.
- Helped with closing procedures including cash handling. Assisting with phone inquiries.
Guest Service Agent
Pullman Resort Bunker Bay
01.2022 - 08.2022
- Provided excellent customer service and achieved a high rate of client satisfaction and retention.
- Dispatched calls, submitted room service requests, made wake up calls, and acted as main point of contact for all guest needs.
- Greeted guests and provided them with information and superior service.
- Followed safety protocols extensively and ensured I was up to date with emergency procedures.
- Worked within a front office team to ensure tasks were completed efficiently and successfully.
- Delivered room service and waited tables in the restaurant when required.
- Ensured that the front office was tidy and presentable at all times.
- Made certain that all official paperwork was up to date and submitted on time.
- Very high knowledge of hotel computer system (Opera).
- Collaborated with other departments in the hotel to verify that rooms were cleaned and organised ready for guest arrival.
Front of House Manager/Admin Coordinator/ Indoor Surfing and Climbing Instructor
Aloha Surfhouse
05.2018 - 03.2022
- Management of customer reception - Checking customers in for bookings, creating bookings and answering phone inquiries.
- Promoted and coordinated children's parties. This involved: preparing the party rooms, organising catering, safety briefings, coordinating climbing and/or surfing activities, cleaning, tidying and resetting the rooms within tight turnaround times.
- Overseeing the onsite cafe, which required: preparing food and drinks for customers, waiting tables and taking food orders, organising and preparing catering food requirements for large groups and parties and daily deep cleaning for kitchen and service areas to meet the standards required.
- Provided first aid and care to customers where necessary following health and safety procedures.
- Deputizing for the Surfhouse manager.
- Responsibilities for admin coordinator included:
- Administrating and processing payroll for all employees and resolving queries.
- Answering email enquiries and coordinating bookings and birthday parties.
Full Time Childcare
03.2016 - 08.2018
- Worked as a Nanny for 2 years to two young girls.
- Prepared the girls for school and completed school drop off and pick up.
- Ensured that the house was kept clean and tidy.
- Cooked to provide meals for the girls throughout the day.
- Ran errands for the girls and took them to extracurricular activities.
- Made certain that the girls were safe and happy at all times.
Sales Assistant
Industrie Clothing
11.2016 - 12.2017
- Provided all customers with a high level of customer service by ensuring I had an in-depth knowledge of all merchandise and giving advice on fit and style of products.
- Maintained stock inventory and replenished products to display new season merchandise.
- Visual merchandised stock, ensuring all products were displayed in a manner to maximize sales.
- Cleaned and maintained the store to ensure it was neat and tidy and appealing to customers.
- Reconciled weekly takings and ensured cash handling and banking procedures were strictly followed.
Education
High School - Mathematics, English, Human Biology, Physical Education
Duncraig Senior High School
Certificate 3 Patisserie Diploma - undefined
North Metropolitan TAFE
Skills
- Customer Service
- Knowledge of Hygiene
- Barista
- Patisserie
- Cash Register Operation
- Bartender
- Sales
- Team coordination
- Hospitality
- Staff supervision
- Food safety compliance
- Staff training
Timeline
Restaurant Supervisor/ Manager on Duty
Watergate Bay Hotel
12.2024 - 06.2025
Waitress
Bowgie Inn
08.2024 - 11.2024
Server
Dishoom
11.2023 - 06.2024
Food and beverage attendant
Joondalup Resort
01.2023 - 10.2023
Guest Service Agent
Pullman Resort Bunker Bay
01.2022 - 08.2022
Sales Assistant
Anaconda
05.2018 - 09.2023
Front of House Manager/Admin Coordinator/ Indoor Surfing and Climbing Instructor
Aloha Surfhouse
05.2018 - 03.2022
Sales Assistant
Industrie Clothing
11.2016 - 12.2017
Full Time Childcare
03.2016 - 08.2018
Certificate 3 Patisserie Diploma - undefined
North Metropolitan TAFE
High School - Mathematics, English, Human Biology, Physical Education
Duncraig Senior High School
DETAILS
- Nationality: English/Australian
- Date of birth: 1999-11-10
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