Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Work Availability
Quote
Timeline
BusinessAnalyst
Jessica Arnot

Jessica Arnot

Lynbrook ,VIC

Summary

My objective is to gain casual or part time employment, I am willing to learn and take on any new challenge. My aim is to secure a role where I can develop my knowledge and experience and grow within the company.

Overview

30
30
years of professional experience

Work History

COLD CALLING

ECONO PAPER
01.2007
  • Customer service, Cold calling clients

Swimming teacher

VICSWIM
01.2006 - 05.2006
  • Registered Vic swim teacher, First Aid Qualified
  • Strengthened communication skills through regular interactions with others.
  • Passionate about learning and committed to continual improvement.

OFFICE TRAINEESHIP

CHAPMAN PERSONAL
01.1995
  • Filing, Typing and correspondence, Answering phones, Assist with job placement

OFFICE ADMINISTRATION

GOLDEN STAR CONFECTIONERY
01.1994
  • Filing, Typing and correspondence, Answering phones, Promotional work

Disability Support Worker

NDiCare
11.2022 - 01.2024
  • Managed caseload to satisfy multiple patients with diverse needs.
  • Advocated fiercely on behalf of clients when necessary to ensure their rights were respected in various settings such as education or healthcare environments.
  • Developed partnerships with community organizations to expand services and referrals.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Prepared nutritious meals to meet individual dietary needs for clients.
  • Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
  • Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Implemented behavior management techniques when required for the safety of both clients and staff members involved.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
  • Assisted patients in accessing housing, financial assistance and other community resources.
  • Kept accurate records for client files and handled related paperwork.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Provided emotional support to clients during challenging times, fostering resilience and coping skills.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
  • Entertained, conversed, and read aloud to keep patients mentally alert.
  • Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
  • Provided high level of physical support by lifting, adjusting, and moving clients.
  • Maintained detailed records of patient progress, documentation of services and case notes.
  • Conducted in-home visits to provide supportive services.
  • Drove clients safely to social activities and appointments.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Applied effective time management techniques to meet tight deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Skilled at working independently and collaboratively in a team environment.
  • Identified issues, analyzed information and provided solutions to problems.

Pick Packer

RamsetReid
06.2022 - 09.2022
  • Pick/Packing, Cleaning, Quality Control
  • Worked effectively in fast-paced environments.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked flexible hours across night, weekend, and holiday shifts.

sandwich artist

subway
04.2022 - 06.2022
  • Open Store, Food preparation, Cleaning, Cash float, Customer Service, Stock-take, Delivery handling

Pick Packer

Confoil
08.2020 - 03.2022
  • Pick/Packing, Cleaning, Quality Control

HOME DUTIES & CHILD CARE

01.2008 - 01.2018

Store attendent

TOBACCO STORE
03.2016 - 06.2016
  • Sales, Cash Handling, Customer Service, Stock-take and shelf packing

CLEANING HOUSES

PRIVATE
01.2003 - 01.2014
  • Vacuuming and floor mopping, Dusting, Clothes washing and ironing, Cleaning bathrooms and Toilets, Making beds and doing dishes

PERSONAL CARE ASSISTANT

omni-care
01.2007 - 01.2008
  • Client transportation to appointments, House cleaning and assist with shopping, Assisting the Elderly post operative to shower and dress

Education

Basic computer skills -

01.2015

RSA & Gambling cert -

01.2013

Vic swim teacher qual -

01.2009

Skills

  • I consider myself to be an attentive listener with a willingness to learn I have an energetic nature that allows me to be reliable, a team player and hard working Throughout my work and personal life experience I have learnt to be resilient when dealing with conflict and respectful in my dealings
  • Dependable and Responsible
  • Cultural Awareness
  • Active Listening
  • Relationship Building
  • Conflict Resolution
  • Problem Resolution
  • Written Communication
  • Professional Relationships
  • Customer Relations
  • Customer Inquiries
  • Administrative Duties
  • Efficient Service
  • Conflict Resolution Techniques
  • Customer Account Management
  • Client Rapport-Building
  • Accurate Recordkeeping
  • Service Delivery
  • Performance Goals
  • Telephone Etiquette
  • Calm and Professional Under Pressure
  • Policy and Procedure Adherence
  • Invoice Preparation and Processing
  • Schedule Appointments
  • Maintaining Clean Work Areas
  • Store Merchandising
  • Email Etiquette

Volunteer Experience

PEER SUPPORT WORKER, EACH, 2018

References

dean zito, Job Coach, 0455 182 371

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Disability Support Worker

NDiCare
11.2022 - 01.2024

Pick Packer

RamsetReid
06.2022 - 09.2022

sandwich artist

subway
04.2022 - 06.2022

Pick Packer

Confoil
08.2020 - 03.2022

Store attendent

TOBACCO STORE
03.2016 - 06.2016

HOME DUTIES & CHILD CARE

01.2008 - 01.2018

COLD CALLING

ECONO PAPER
01.2007

PERSONAL CARE ASSISTANT

omni-care
01.2007 - 01.2008

Swimming teacher

VICSWIM
01.2006 - 05.2006

CLEANING HOUSES

PRIVATE
01.2003 - 01.2014

OFFICE TRAINEESHIP

CHAPMAN PERSONAL
01.1995

OFFICE ADMINISTRATION

GOLDEN STAR CONFECTIONERY
01.1994

Basic computer skills -

RSA & Gambling cert -

Vic swim teacher qual -

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