Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Jessica Arora

Hamersley

Summary

Dynamic customer service professional with a proven track record at Sanzone Group and at a local curry house, excelling in problem resolution and customer satisfaction. Adept at handling complaints and fostering team collaboration, I leverage strong product knowledge and CRM skills to enhance customer experiences and drive positive outcomes.

Knowledgeable individual with strong background in delivering high-quality Group , excelling in problem resolution and customer satisfaction. Adept at handling complaints and fostering team collaboration, I leverage strong product knowledge and CRM skills to enhance customer experiences and drive positive outcomes.

Overview

2
2
years of professional experience

Work History

Customer Service Associate

Sanzone Group
02.2024 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Restaurant Manager

Shikara Mindarie
02.2024 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Collaborated with kitchen staff to develop new menu items that boosted sales revenue.

Waitress Supervisor

Shikara Mindarie
08.2023 - 02.2024
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.

Wait Staff Member

Shikara Mindarie
11.2022 - 08.2023
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.

Education

MBA - Hospitality And Tourism Management

Kaplan Business School
Perth, WA
02-2025

Bachelor of Science - Hospitality And Tourism Management

CIHM
India
04-2021

Skills

  • Customer service
  • Customer support
  • Problem resolution
  • Team collaboration
  • Product knowledge
  • Complaint handling
  • Guest services
  • POS system operation
  • Customer relationship management (CRM)
  • Inventory control
  • Quality assurance

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of 15 staff members.

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
French
Professional Working

Timeline

Customer Service Associate

Sanzone Group
02.2024 - Current

Restaurant Manager

Shikara Mindarie
02.2024 - Current

Waitress Supervisor

Shikara Mindarie
08.2023 - 02.2024

Wait Staff Member

Shikara Mindarie
11.2022 - 08.2023

MBA - Hospitality And Tourism Management

Kaplan Business School

Bachelor of Science - Hospitality And Tourism Management

CIHM

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Jessica Arora