Jessica Back

• Optimized website performance and structure, including copywriting and maintaining content across various platforms, ensuring consistency and user engagement.
• Collaborated in the creation and structuring of landing pages, leveraging ChatGPT for efficient and effective content development

• Led agile e-commerce and omnichannel projects, focusing on UX design and platform optimization for Coop.ch Web & App.
• Managed the Coop App’s development, release, and optimization, collaborating with IT, development, and external partners for user-focused improvements.
• Coordinated stakeholder requirements and provided technical support in Scrum, overseeing bug tracking, change requests, and final acceptance tests.

Provided excellent customer service as the first point of contact for patients, managed appointment scheduling, maintained patient records, handled billing, and ensured a welcoming clinic environment. Demonstrated strong organizational skills, effective communication, and ability to handle administrative tasks efficiently.

Provided exceptional customer service in a fast-paced environment, took orders, served food and beverages, managed multiple tables, and ensured a positive dining experience. Maintained cleanliness, processed payments, and worked closely with the team to deliver efficient service.

Provided administrative support to the recruitment team by sourcing candidates, scheduling interviews, maintaining databases, and coordinating communication between clients and candidates. Assisted with job ads, onboarding, and general office tasks, ensuring smooth recruitment operations.