Jessica Bailey
Secret Harbour,WA
Summary
Experienced with managing operational tasks and streamlining processes to improve efficiency. Utilizes strong organizational and communication skills to support team goals and ensure smooth operations. Track record of problem-solving and adaptability in dynamic environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Operations Assistant
Svitzer
02.2023 - Current
- Oversee facility management operations, ensuring safety, efficiency, and compliance over all building systems.
- Coordinate maintenance, manage vendor contracts, and lead facility improvement initiatives.
- Support the procurement of operational equipment and supplies, liaising with vendors and procurement teams to maintain optimal stock levels.
- Coordinate daily activities of contracted cleaning staff to ensure high standards of cleanliness and sanitation and address performance issues and provide corrective actions as needed to maintain service quality.
- Manage day-to-day department operations with effective workflow coordination.
- Manage logistics for visiting employees or executives, coordinating travel arrangements, accommodation, and meeting schedules as required.
- Administer company vehicle leases, manage registration renewals, and arrange periodical servicing and maintenance.
- Assist General Manager with planning of routine operations and special projects.
- Support daily operations by organizing office spaces for maximum functionality and ease of use.
- Submit purchase requisitions, manage invoice coding, and financial transactions in the finance systems.
Administration Assistant/Receptionist
Whale Watch Kaikoura
02.2011 - 05.2016
- Company Overview: N.B: Whale Watch Kaikoura is one of the most popular tourist attractions in New Zealand serving around 800 customers per day. During my 9 years I was trained in all land based departments (Administration, Customer Services, Retail and Sales, Café – Food & Beverage and Cleaning). I was often called upon to help out at short notice in any of those departments when required.
- Performed data entry, scanning, and electronic filing, maintaining an organised and accessible document management system.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Coordinated and managed employee travel arrangements,including booking flights, accommodation, vehicle hire.
- Overseed office consumables and assist Maintenance team with ordering specialist items.
- Responded to customer feedback and offer solutions.
- Monitored staff files, distribute memos and staff payslips.
Customer Services Versatile
Whale Watch Kaikoura
02.2007 - 02.2011
- Company Overview: N.B: Whale Watch Kaikoura is one of the most popular tourist attractions in New Zealand serving around 800 customers per day. During my 9 years I was trained in all land based departments (Administration, Customer Services, Retail and Sales, Café – Food & Beverage and Cleaning). I was often called upon to help out at short notice in any of those departments when required.
- Customer support
- Retail and sales
- Cleaning and operational support
- Competent in MS applications
- Cash handling
- Coordinating with inbound tour operators
Education
Level 1 -
Kaikoura High School
KaikouraSkills
- Strong organisational and time management skills
- Inventory management
- Excellent communication skills
- Attention to detail
- Positive attitude
- Professional and friendly
- Administrative support
Certification
- Completed a Greet NZ Customer Service Training Programme
- Achieved the KiaOraMai Customer Service Training Programme
- Achieved a National Certificate in Tourism Level 3 in August 2013
- Achieved a National Certificate in Business Management Level 3 in December 2015
Timeline
Operations Assistant
Svitzer
02.2023 - Current
Administration Assistant/Receptionist
Whale Watch Kaikoura
02.2011 - 05.2016
Customer Services Versatile
Whale Watch Kaikoura
02.2007 - 02.2011
Level 1 -
Kaikoura High School
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