Jessica Barron
Slacks Creek,QLD
Summary
Dedicated and eager to help young people reach full potential through positive and effective support. Compassionate and encouraging with experience working with youth of all ages. Assists youth in navigating various situations using healthy coping skills.
Overview
8
8
years of professional experience
Work History
Senior Youth Worker
Family Centered Support Services
02.2023 - Current
- Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
- Managed and led activities promoting growth in mental, emotional, and educational areas.
- Assisted in identifying and reducing barriers to youth engagement and development.
- Understanding of trauma-informed practice
- Safely support behaviours using Therapeutic Crisis Intervention (TCI)
- Supported and mentored young people in developing skills to become successful in community.
- Contributed to development of individualized plans to support youth goal achievement.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Experience working directly with children and their families in a support capacity
- Experience working with children with complex and challenging needs and behaviours
Domestic Assistant - Cleaner
2 Wog Girls Cleaning
07.2022 - 02.2023
- Engaged with clients on room requirements and amenities to promote overall satisfaction.
- Documented and reported necessary facility and building repairs observed.
- Maintained client satisfaction with forward-thinking strategies focused on addressing client needs and resolving concerns.
- Offered advice and assistance to clients, paying attention to special needs or wants.
- Responded to client requests for products, services and company information.
- Recommended products to clients, thoroughly explaining details.
- Collected client feedback and made changes to exceed client satisfaction goals.
- Cultivated client loyalty
- Delivered prompt service to prioritize clients needs.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked in consultation with NDIS clients to improve emotional and physical well-being
Customer Service
Woolworths Supermarket
12.2015 - 07.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and provided back up for customer service managers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained high satisfaction ratings by completing orders quickly
Education
CHC51015 Diploma of Counselling - Counselling
TAFE Queensland
Online06.2023
Certificate - Therapeutic Crisis Intervention
Cornell University
03.2023
Certificate of Education -
Mabel Park State High School
Slacks Creek, QLD11.2017
Certificate II - Workplace Practices
Mabel Park State High School
Slacks Creek, QLD11.2016
Certificate II - Public Safety (Aquatic Rescue)
Surf Life Saving Queensland
Gold Coast, QLD2015
Certificate III - Public Safety (Aquatic Search And Rescue)
Surf Life Saving Queensland
Gold Coast, QLD2015
Skills
- Courteous with Strong Mindset
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Issue and Complaint Resolution
- Building Client Trust and Loyalty
- Efficient and Detail-Oriented
- Understanding Client Needs
- Telephone Management
Referees
Will be provided upon request
Timeline
Senior Youth Worker
Family Centered Support Services
02.2023 - Current
Domestic Assistant - Cleaner
2 Wog Girls Cleaning
07.2022 - 02.2023
Customer Service
Woolworths Supermarket
12.2015 - 07.2022
CHC51015 Diploma of Counselling - Counselling
TAFE Queensland
Certificate - Therapeutic Crisis Intervention
Cornell University
Certificate of Education -
Mabel Park State High School
Certificate II - Workplace Practices
Mabel Park State High School
Certificate II - Public Safety (Aquatic Rescue)
Surf Life Saving Queensland
Certificate III - Public Safety (Aquatic Search And Rescue)
Surf Life Saving Queensland
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