Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jessica Bazzi

Sydney

Summary

Versatile and dynamic, with a proven track record at Dnata in enhancing passenger experiences through exceptional service and efficient problem-solving. Excelled in fast-paced environments, demonstrating strong multitasking and time management skills. Achieved notable improvements in customer satisfaction and operational efficiency, leveraging expertise in passenger assistance and a flexible work approach.

Overview

5
5
years of professional experience

Work History

Airport Customer Service Agent

Dnata
02.2024 - Current
  • Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
  • Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
  • Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
  • Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
  • Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
  • Assisted customers with special needs, offering personalized support throughout their travel experience.

Mail Processing Officer

Australia Post
11.2022 - 02.2023
  • Supported fellow Processing Officers during periods of high workload or absences by stepping in to assist with their responsibilities.
  • Collaborated with team members to achieve shared objectives and meet tight deadlines.
  • Maintained strict confidentiality regarding applicant information in accordance with company policies and legal requirements.
  • Contributed to the overall success of the organization by consistently delivering high-quality work and maintaining a strong commitment to excellence in all aspects of application processing.
  • Quality Control
  • Lifting up to 17kg
  • working individually
  • operating all mail and parcel processing machines

Cafe Assistant

The Shed Cafe
09.2020 - 06.2021
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
  • Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Supported daily operations by performing cash handling responsibilities accurately and efficiently.

Retail Shop Assistant

Rebel
03.2020 - 08.2020
  • Processed returns and exchanges efficiently, adhering to company policies while maintaining customer satisfaction.
  • Balanced multiple tasks simultaneously during peak times without compromising quality of service or accuracy in transactions.
  • Boosted customer satisfaction by providing personalized assistance and product recommendations.
  • Resolved customer complaints and issues in a professional manner to maintain positive relationships.

Education

Bachelor of Arts - Teaching Education

Western Sydney University
Sydney, NSW
01-2027

High School Diploma -

Georges River College - Oatley Senior Campus
Oatley, NSW
09-2022

Skills

  • Passenger Assistance
  • Strong multitasking
  • Time management expertise
  • Flexible Work Schedule

Languages

English
Native or Bilingual
Arabic
Professional Working

Timeline

Airport Customer Service Agent

Dnata
02.2024 - Current

Mail Processing Officer

Australia Post
11.2022 - 02.2023

Cafe Assistant

The Shed Cafe
09.2020 - 06.2021

Retail Shop Assistant

Rebel
03.2020 - 08.2020

Bachelor of Arts - Teaching Education

Western Sydney University

High School Diploma -

Georges River College - Oatley Senior Campus

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Jessica Bazzi