Jessica-Bianca Puntillo
Chipping Norton,NSW
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Department Manager
McDonald's
05.2018 - Current
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Communicated with managers of other departments to maintain transparency.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
Insurance Agent
Greenstone Financial Services
02.2018 - 04.2018
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Prepared and reviewed insurance applications to verify compliance with regulations.
Education
No Degree - Real Estate, Property Manager
Global Real Estate
Online05.2024
High School Diploma -
Cerdon College
Merrylands, NSW12.2015
Graduate Diploma - Business Administration
Cerdon College
Merrylands, NSW11.2015
Diploma - Business
Cerdon College
Merrylands, NSW11.2015
Skills
- Customer Service
- Staff Management
- Team Supervision
- Problem-Solving
- Training and mentoring
- Customer Engagement
- Safety and Security
- Goals and performance
- Staff Development
- Training and Development
- Scheduling
- Recruiting and Hiring
Timeline
Department Manager
McDonald's
05.2018 - Current
Insurance Agent
Greenstone Financial Services
02.2018 - 04.2018
No Degree - Real Estate, Property Manager
Global Real Estate
High School Diploma -
Cerdon College
Graduate Diploma - Business Administration
Cerdon College
Diploma - Business
Cerdon College
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