Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Biddle Crawford-Fish

Werribee,VIC

Summary

Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level server position. Ready to help team achieve company goals. Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

9
9
years of professional experience

Work History

Crew Member

McDonald's Restaurant
04.2014 - 01.2016
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Became familiar with products to answer questions and make suggestions.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Stocked shelves to organize aisles in assigned department.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Accurately operated cash register to process customer payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Brewed coffee and tea and changed out drink station syrups.
  • Completed milkshakes and ice cream desserts for customers.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Observed customer purchases in line and differentiated between standard portions.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.

Nanny

Betty Agathagalidous
05.2017 - 09.2019
  • Prepared meals and snacks for children based on dietary guidelines.
  • Assisted with light housekeeping duties as well as running errands.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
  • Played games, worked on puzzles, and read books to young children.
  • Engaged with children on age-appropriate level.
  • Assisted children with homework assignments and special projects across different subjects.
  • Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
  • Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
  • Taught children basic life skills, manners and personal hygiene.
  • Monitored children's play activities to verify safety.
  • Established and maintained safe play environment for children.
  • Engaged with children on individual basis to build positive relationships.
  • Transported children to and from school, medical appointments and extra-curricular activities.
  • Promoted language development skills through reading and storytelling.
  • Developed games and activities using arts and crafts to support learning and verbal skills.

Cleaner

Lorna Biddle
02.2022 - 05.2023
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Emptied trashcans and transported waste to collection areas.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Dusted picture frames and wall hangings with cloth.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Education

Years 7 And 8 Completed - Secondary Education

Avila College
Mount Waverley, VIC
11.2013

Year 9 Completed - Secondary Education

Brighton Secondary College
Brighton East, VIC
12.2014

VCAL (YEARS 10 AND 11 EQUIVALENT) - Education

Holmesglen Institute of Tafe Chadstone Campus
Chadstone, VIC
11.2015

Certificate III in Hairdressing - Hair Design

Chisholm Institute
Dandenong, VIC
02.2019

Skills

  • Dining Crew Workflow Optimization
  • Social Perceptiveness
  • Judgment and Decision-Making
  • Guest Relations Management
  • Negotiation
  • Condiment Refilling
  • Sales Expertise
  • Order Accuracy and Delivery
  • Persuasion
  • Dining Area Maintenance
  • Front of House Display Creation
  • Performance Improvement
  • Process Payments
  • Operational Efficiency and Safety
  • Quality Control
  • Natural Leadership

Timeline

Cleaner

Lorna Biddle
02.2022 - 05.2023

Nanny

Betty Agathagalidous
05.2017 - 09.2019

Crew Member

McDonald's Restaurant
04.2014 - 01.2016

Years 7 And 8 Completed - Secondary Education

Avila College

Year 9 Completed - Secondary Education

Brighton Secondary College

VCAL (YEARS 10 AND 11 EQUIVALENT) - Education

Holmesglen Institute of Tafe Chadstone Campus

Certificate III in Hairdressing - Hair Design

Chisholm Institute

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