Jessica Bishop
Lilydale,VIC
Summary
I'm a dedicated retail sales associate with strong customer service skills. I am a hard, proactive worker who is confidently able to adapt to any new task that is thrown in my direction and it is guaranteed that I will put 100% into every job that is assigned to me. I am an easy person to get along with, meaning that teamwork is second nature to me and customers are always satisfied with my service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Coles
Chirnside Park, VIC
02.2022 - Current
- • Assisted customers by answering inquiries and resolving issues promptly, such as store procedurer, policies or products.
• Operated point-of-sale systems to handle cash, credit, and gift card payments.
• Greeted customers and provided friendly customer service.
• Informed customers of in-store promotions or pricing specials.
• Resolved customer complaints in a professional manner.
• Enhanced customer satisfaction by personalizing service for each customer.
• Trained and mentored new cashiers to improve team efficiency and knowledge.
• Collaborated with team members to maintain seamless operations during peak hours.
• Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
• Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
• Bagged, boxed or gift-wrapped sold merchandise per customer's request.
• Checked personal identifications during alcohol and tobacco sales.
• Followed established loss prevention procedures when dealing with suspicious customers or activities.
Education
High School Diploma -
Luther College
Croydon, VIC12-2024
Bachelor - Nutrition Sciences
Australian Catholic University
Fitzroy, VIC03-2026
Skills
- Sales techniques
- Customer service
- Price tagging
- Discount application
- Shelf stocking
- Fashion sense
- Team collaboration
- Independent judgement
- Flexible schedule
Certification
RSA Certificate.
Timeline
Retail Sales Associate
Coles
02.2022 - Current
High School Diploma -
Luther College
Bachelor - Nutrition Sciences
Australian Catholic University