Jessica Bock
Marsfield,Australia
Summary
Self-motivated, respectful, and reliable psychology student with a strong foundation in customer service and assisting individuals with disabilities. Valuable experience in Service & Security. Passionate about helping others and committed to excellence. Eager to contribute skills and knowledge to make a positive impact in any professional setting.
Overview
10
10
years of professional experience
Work History
Clerk, Transport Service
DB (Deutsche Bahn)
09.2011 - 10.2021
- Provided direct assistance to railway customers, addressing inquiries, resolving issues, and ensuring a smooth travel experience
- Supported passengers with disabilities, offering tailored services to meet their needs
- Managed lost and found items, coordinating retrieval and return processes
- Delivered exceptional customer service in high-pressure environments, ensuring customer satisfaction and safety
Service Security Employee
B.E.S.T. Veranstaltungsdienst GmbH Berlin
10.2018 - 12.2019
- Ensured safety and security during events, monitoring access points, and overseeing crowd control
- Assisted in backstage operations, supporting the smooth execution of events and liaising with performers and staff
- Provided high-level VIP services, managing exclusive guest experiences and attending to special needs
- Delivered exceptional guest service, ensuring a positive experience for all event attendees
Education
Bachelor - psychology
Macquarie University
Sydney, NSW12.2026
High School Diploma -
Treptow -Kolleg
Berlin12.2021
Skills
- Teamwork
- Motivation
- Customer Service
- Interpersonal communication skills
- Active listening
- Foreign language
- Emotional Intelligence
- Flexibility
References
Available upon request
Languages
German
Native or Bilingual
English
Full Professional
Interests
- Volunteer Travel
- Backpacking and Hiking
- Adventure Travel
- Team Sports
- Learning new cooking techniques and expanding my culinary skills
Timeline
Service Security Employee
B.E.S.T. Veranstaltungsdienst GmbH Berlin
10.2018 - 12.2019
Clerk, Transport Service
DB (Deutsche Bahn)
09.2011 - 10.2021
Bachelor - psychology
Macquarie University
High School Diploma -
Treptow -Kolleg
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