Jessica Bolger
Brisbane,QLD
Summary
I am a flexible, hard worker, ready to learn and contribute to team success. I am a dedicated employee known for punctuality; I have a positive attitude, and I will make a positive difference. I am a Compassionate Support Worker known for high productivity and efficient task completion. Skilled in behavior modification, crisis intervention, and adaptive communication techniques. Excel in empathy, active listening, and patience, ensuring effective support and positive outcomes for individuals in care. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Support Worker
Buddies CAN
Ballarat, 3350
05.2023 - Current
- Assisted clients with daily living activities and personal care tasks.
- Maintained clear communication with clients to understand their needs.
- Adhered to safety protocols and best practices in all care situations.
- Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
- Monitored client wellbeing and reported any changes or concerns to relevant staff members.
Online Manager
Coles
Ballarat, 3350
01.2016 - 05.2023
- Trained team members on e-commerce tools and best practices for online sales.
- Resolved customer service inquiries related to online purchases or account management issues.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Individual Support
Federation University Australia Mt Helen
VIC11-2025
Skills
- Personal care
- Communication skills
- Active listening
- Conflict resolution
- Behaviour management
Accomplishments
Recipient of the TAFE Federation University scholarship, awarded for outstanding performance in Certificate III in Individual Support, 2025
Employee of the Year, recognized for excellence in disability support work at Buddies CAN, 2024
Timeline
Support Worker
Buddies CAN
05.2023 - Current
Online Manager
Coles
01.2016 - 05.2023
Individual Support
Federation University Australia Mt Helen