Summary
Overview
Work History
Skills
Personal Information
Certification
References
Timeline
Generic

Jessica Bradley

Safety Beach,VIC

Summary

Encouraging leader and analytical problem-solver with talents for managing, team building, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Overnight Pool Manager

Peninsula Hotsprings
06.2022 - Current
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.
  • Ensured compliance with health regulations through regular water testing and documentation procedures.
  • Increased customer satisfaction with timely resolution of issues and proactive communication.
  • Maintained a clean and well-organized facility, contributing to a positive guest experience.
  • Adjusted pool chemical balance to maintain general water cleanliness.
  • Performed regular safety inspections of pools and equipment to reduce hazards.
  • Identified and proposed repairs, annual maintenance and upgrade items to promote safe environment.
  • Enhanced pool safety by conducting regular inspections and maintenance of equipment.
  • Provided excellent customer service by addressing concerns promptly which resulted in higher satisfaction ratings.
  • Optimized efficiency by regularly reviewing operating procedures to identify areas needing improvement or adjustments.

Admin Manager

Local Buyers Agents
11.2021 - Current
  • Communicating with a team of buyers agents and connecting them with customers through leads and completing a range of online tasks to support them.
  • Managed and motivated employees to be productive and engaged in work.
  • Onboarded new employees with training and new hire documentation.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Chef de Partie

RACV Cape Schnack Resort
04.2018 - 11.2021
  • Managed the all-day Lounge menu and the In-Room Dining for the resort, I was also tasked as the Deputy OH&S manager for the 3 kitchens within the resort.
  • Provided support in all areas of the kitchen as needed, demonstrating versatility and adaptability under pressure.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Demonstrated strong multitasking abilities, managing multiple stations during busy service periods.
  • Rotated stock to use items before expiration date.

Customer Service Assistant

NFTA
06.2016 - 03.2018
  • Event staff and customer service, I was responsible for dealing directly with customers and sending them in for interviews and auditions with the other members of the team as well as security and dealing with basic customer needs
  • Managed customer complaints effectively, offering solutions that exceeded expectations.
  • Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Answered customer questions about product availability and shipment times.

Skills

  • - Food Preparation/handling
  • - Working effectively with a team
  • - Planning functions and events
  • - Maintaining an organised work environment
  • - Ability to prioritise
  • - Ability to meet deadlines
  • - Chemical Handling
  • - Safety Monitoring
  • - Health and safety compliance
  • - Chemicals handling
  • - Team Leadership
  • - Coaching and Mentoring

Personal Information

Date of Birth: 10/08/1997

Pronouns: She/Her

Current Australian Drivers License

Certification

Australia Wide First Aid - 31/8/23

- First Aid Training

- Cardiopulmonary Resuscitation Training

- Emergency Life Support


Food Handlers Certificate


Certificate III Commercial Cookery - November 2017

References

Christopher Evans 

Overnight Duty and Operations Manager

Peninsula Hot Springs

0478 813 949


Marcus Horsfall 

Overnight Supervisor/Duty Manager

Peninsula Hot Springs

0431 648 868


Craig Bradley 

Owner/Operator

Local Buyers Agents

0419 882 222


James Dannchie-Young 

Chef/Supervisor

RACV Cape Schnack Resort 0401 828 157

Timeline

Overnight Pool Manager

Peninsula Hotsprings
06.2022 - Current

Admin Manager

Local Buyers Agents
11.2021 - Current

Chef de Partie

RACV Cape Schnack Resort
04.2018 - 11.2021

Customer Service Assistant

NFTA
06.2016 - 03.2018

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Jessica Bradley