Jessica Brake
Bendigo,VIC
Summary
Committed and hardworking university student with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and assuring customers or clients are leaving the site having had the best possible experience. Creative problem-solver in customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Online Department Shopper
Woolworths Supermarket
Bendigo, VIC
02.2022 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Front End Cashier
Woolworths Supermarket
Camberwell, VIC
09.2018 - 01.2022
- Greeted customers and responded to requests for information.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained organized and orderly front end and removed carts, baskets and debris.
- Handled customer complaints and concerns and helped pass these on to supervisors if needed.
- Operated register system to process new purchases, item returns and merchandise exchanges.
- Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
- Called for back up cashiers during peak times to minimize wait time for customers.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
Associate of Applied Science - Speech Pathology
La Trobe University
Bendigo, VICHigh School Diploma -
Camberwell Girls Grammar School
Camberwell, VIC11.2021
Skills
- Problem Solving
- Reliable and Responsible
- Honest and Ethical
- Work Task Prioritization
- Cash Handling
- Customer Relations
- Cleaning and Sanitizing
- Payment Processing
- Feedback Acceptance
Certification
- Certificate Three in Food Safety and Processes
- First aid training (completed December 2021)
- CPR training (completed December 2021)
Timeline
Online Department Shopper
Woolworths Supermarket
02.2022 - Current
Front End Cashier
Woolworths Supermarket
09.2018 - 01.2022
Associate of Applied Science - Speech Pathology
La Trobe University
High School Diploma -
Camberwell Girls Grammar School