JESSICA BRETELER
Parkdale,VIC
Summary
Customer service and client experience professional with 7+ years of experience across health, beauty and customer-facing environments, including leadership experience as an Assistant Manager. Skilled in client communication, administration, sales, problem-solving, team support and managing busy day-to-day operations. Confident learning new systems and technology, working independently and providing professional customer support. Currently seeking a remote opportunity where I can bring my strong communication, organisation and customer-focused approach to a new environment.
Overview
2027
2027
years of professional experience
Work History
Assistant Manager & Senior Skin Technician
AUSTRALIAN SKIN CLINICS
01.2023 - Current
- Working as a Senior Skin and Laser Technician with additional responsibilities as Assistant Manager and 2IC.
- Providing advanced skin and laser treatments while supporting the Clinic Manager, team members and day-to-day operations of the clinic.
- Perform a wide range of advanced skin and laser treatments to a high professional standard.
- Deliver laser hair removal treatments with a focus on client safety, comfort and achieving optimal results.
- Provide advanced treatments targeting skin rejuvenation, redness and vascular concerns.
- Provide advanced treatments including microneedling, mesotherapy, fractional RF and Syllfirm X RF.
- Perform chemical peels, dermaplaning, micromodermabrasion and LED light therapy.
- Provide clients with detailed education regarding treatments, expected outcomes and aftercare.
- Recommend personalised homecare routines and professional skincare to support results.
- Maintained up-to-date knowledge of skin and laser advancements, enhancing professional expertise and service quality.
- Clinic & Leadership
- Act as 2IC and provide leadership support to the Clinic Manager.
- Take on additional management, operational and administrative responsibilities.
- Support team members and assist with staff training, mentoring and development.
- Adapt by maintaining clinic standards and ensuring consistently high levels of client care.
- Supported team in achieving clinic KPIs and sales targets through collaborative strategies and client-focused service.
- Support the Clinic Manager with team performance and daily clinic priorities.
- Lead by example and contribute to a positive, supportive and high-performing team environment.
- Sales & Client Experience
- Conduct professional consultations to understand client concerns and identify suitable treatment pathways.
- Confidently recommend personalised treatment programs and professional skincare based on individual client needs.
- Contribute to clinic KPIs and sales performance through ethical, client-focused treatment and product recommendations.
- Educate clients on the importance of consistent professional treatments and appropriate homecare.
- Establish trust and rapport with clients, encouraging long-term relationships and ongoing treatment plans.
- Delivered exceptional customer service, ensuring clients felt comfortable, informed, and valued, fostering loyalty and repeat visits.
PHARMACY ASSISTANT
- Prior to entering the professional skin and beauty industry, I worked as a Pharmacy Assistant for four years after completing Year 11.
- This role developed my strong foundation in customer service, communication, professionalism and working within a health-focused environment.
- Engaged clients to deliver exceptional customer service and address their needs effectively.
- Applied product knowledge to provide tailored recommendations that enhanced client satisfaction.
- Exercised confidentiality and discretion when handling sensitive patient information in a pharmacy setting.
- Attention to detail
- Collaborated with team members to improve service delivery and foster a positive work environment.
- Applied time management skills to prioritize tasks effectively in a busy retail environment.
- Managed busy and fast-paced environments by organizing workflow and staying focused on client needs.
Education
DIPLOMA OF BEAUTY THERAPY -
Elly Lukas Beauty Therapy College
Melbourne, VIC02-2023
Skills
- Customer Service & Support
- Client Relationship Management
- Professional Written & Verbal Communication
- Administration & Organisation
- Appointment Scheduling & Bookings
- Phone, Email & In-Person Enquiries
- Customer Complaint Resolution
- Problem Solving
- Sales & Customer Retention
- CRM & Client Management Systems
- Team Leadership & Support
- Staff Training & Mentoring
- KPI & Sales Performance
- Time Management & Prioritisation
- Working Independently
- Fast Learner & Adaptable
- Digital & Technology Confident
- Managing Busy, Fast-Paced Environments
Personal Information
Title: ASSISTANT MANAGER | SENIOR DERMAL THERAPIST ADVANCED SKIN & LASER TECHNICIAN
Timeline
Assistant Manager & Senior Skin Technician
AUSTRALIAN SKIN CLINICS
01.2023 - Current
PHARMACY ASSISTANT
DIPLOMA OF BEAUTY THERAPY -
Elly Lukas Beauty Therapy College