Jessica Briggs
Currans Hill,NSW
Summary
I am a creative, honest and engaging Account Manager bringing 10+ years of dynamic and diverse account management experience. I am recognized for essential business acumen with a focus on forecasting, deadline adherence, innovative sales techniques and business development. I am a hardworking team player that can also work autonomously dedicated to aligning organizational business goals with quality work to achieve consistent success by handling various customer & operational needs. Lastly i am always willing to expand my knowledge and learn new skills.
Overview
20
20
years of professional experience
Work History
Account Manager
Boral Recycling
Wetherill Park, NSW
05.2013 - Current
- Collaborated with sales team to collectively drive growth and market share.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Ensured compliance with industry regulations when dealing with clients.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of all customer interactions in the CRM system.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Prepared monthly forecasting reports for all inbound materials.
- Communicated progress of monthly and quarterly initiatives to internal and external stakeholders.
- Generated leads through cold calling activities.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Dispatch Clerk (Casual)
Bevchain
Lidcombe, NSW
01.2011 - 02.2012
- Directed and monitored cargo loading and unloading, verifying good condition and proper storage destination.
- Invoicing
- Taking phone calls
- Recording manifests
Administration
Club Assist
Arndell Park, NSW
10.2007 - 08.2011
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- High level reception duties, coordinating all incoming and outgoing warehouse mail.
- Personal assistant to warehouse manager
- Ordering and distribution of books to NRMA contractors
- Routine reporting
- Data entry
- Stocktaking
Administrative Assistant
BOC Gases
Smithfield, NSW
04.2006 - 09.2007
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Accounts payable
- Problem solving
- scheduling of morning shift for distribution warehouse
- Clearing stock in transit
- Fixing discrepancies
Accounts Receivable
Westmead & Cumberland Hospital
Westmead, NSW
08.2003 - 12.2005
- Creating new vendor accounts and maintaining existing ones within the accounting software program.
- Bulk Billing and simplified billing for numerous hospitals
- Investigating collections for revenue
- Processing claims
- Customer service
- Bank Reconciliation
- Numerical Data Entry
Education
Cert 4: Business Administration And Management
Tafe NSW
Auburn, NSW01-2011
Cert 2 Business Administration & Management
Tafe NSW
Auburn01-2001
High School Diploma -
Cerdon College
Merrylands01-1999
Skills
- Account developments & Account management
- Business developments
- Client Relationship Management
- Lead Generation
- Project Management
- Customer Service
- Complaint Management
- Forecasting
- Customer Relationship Management (CRM)
- Excellent Communication Skills
References
References available upon request.
Timeline
Account Manager
Boral Recycling
05.2013 - Current
Dispatch Clerk (Casual)
Bevchain
01.2011 - 02.2012
Administration
Club Assist
10.2007 - 08.2011
Administrative Assistant
BOC Gases
04.2006 - 09.2007
Accounts Receivable
Westmead & Cumberland Hospital
08.2003 - 12.2005
Cert 4: Business Administration And Management
Tafe NSW
Cert 2 Business Administration & Management
Tafe NSW
High School Diploma -
Cerdon College
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