JESSICA BROOKES

• Managed high-volume inbound phone calls and emails, triaging patients enquires with discretion and professionalism
• Coordinated specialist clinics including appointment scheduling, wait-list management, and follow-ups
• Coordinated patient hospital admissions, surgical bookings, and theatre lists liaising with hospitals and clinical teams
• Issued invoices and processed payments, Medicare claims, petty cash, and daily banking reconciliation
• Provided accurate medical typing, preparing consultation letters, specialist reports, and correspondence
• Conducted private health fund eligibility checks and supported patients with pre-admission requirements
• Liaised with solicitors and insurers regarding medicolegal reports and medical records requests
• Maintained accurate and confidential patient records in compliance with privacy requirements

Provided specialist administrative support including appointment scheduling, front desk/office management, Medicare claims processing, banking reconciliation, medical correspondence, and coordination of hospital admissions (inc. theatre list organasition)

Provided administrative support across hospital departments, managed patient records and data entry, responded to enquires, supported process improvements, and maintained high standards of organisation and confidentiality.

Earlier roles in hospitality and private family support - developed a strong foundation in customer service, communication, time management, and organisation.