Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Jessica Brooks

Narellan,NSW

Summary

I am a motivated individual with experience in customer service and sales. I am confident in building customer relationships and understanding customer needs. I have strong communication skills for providing great customer service. I am a Talented sales assistant bringing strong sales, service and team leadership abilities. I am focused on maximizing team efficiency and daily success by organizing schedules and setting up effective workflows. Manages and monitors associates to quickly spot and correct any concerns. Seeks out opportunities to improve operations and increase efficiency.

Overview

9
9
years of professional experience

Work History

Retail Supervisor

City Beach
02.2024 - Current
  • Assisted customers in locating products and helping with any questions they may have about products.
  • Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
  • Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
  • Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
  • Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
  • Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
  • Boosted store sales through effective merchandising, product placement, and promotional displays.
  • Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
  • Scheduled workers and delegated assignments to effectively meet expected customer and business demands.

Sales Assistant

Smiggle
04.2022 - Current
  • Informed customers of promotions to increase sales productivity and volume
  • Helped customers locate products and checked store system for merchandise at other sites
  • Opening and closing procedures
  • Pos systems
  • Customer orders

Assistant Manager

Guy Stuff
03.2020 - 02.2022
  • General sales duties
  • Open and closing of store/EOD
  • Eager to learn and grasps new things easily
  • Cash-up
  • Restocking Merchandise
  • Strong communication skills
  • Professionalism and strong work ethic
  • Leadership skills
  • Staff Training
  • Financial Management
  • Business Development Understanding
  • Time Management
  • Supervising and guiding team
  • Team Trainer, Restocking Merchandise
  • EOD Cash-up
  • General sales duties customer styling

Shift Supervisor

Lovisa
10.2015 - 03.2020
  • Opening and closing of store + pos and store figures
  • Analyzed sales figures and identified areas for improvement
  • Business Administration
  • Training team
  • All pos systems
  • Stocktake
  • Opening and closing stores
  • Customer service and customer orders
  • Customer Relationship Management
  • Sales and Marketing

Education

Statement Of Attainment - Business Administration

Tafe NSW

Year 12 HSC - Hospitality study's/course

St Patrick's Marist College

Skills

  • Problem Solving
  • Teamwork
  • Time Management
  • Organizational Skills
  • Learning Agility
  • Communication
  • Professionalism
  • Work Ethic
  • Leadership
  • Financial Management
  • Business Development
  • Task Delegation
  • Store Organization
  • Inventory Control
  • Staff Training and Development
  • Customer Service Management
  • Store operations
  • Scheduling and timekeeping
  • Employee Motivation
  • Store maintenance
  • Goal Setting and Achievement
  • Cash handling oversight
  • Promotions and Marketing
  • Merchandise Inspection
  • Technology proficiency
  • Budgeting and financial management
  • Sales Development
  • Sales strategy development

Additional Information

Available any day.

Timeline

Retail Supervisor

City Beach
02.2024 - Current

Sales Assistant

Smiggle
04.2022 - Current

Assistant Manager

Guy Stuff
03.2020 - 02.2022

Shift Supervisor

Lovisa
10.2015 - 03.2020

Statement Of Attainment - Business Administration

Tafe NSW

Year 12 HSC - Hospitality study's/course

St Patrick's Marist College

Similar Profiles

CREATE PROFILE
Jessica Brooks