Jessica Brown
Dandenong,VIC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results also an Assistant Bookkeeper with advanced level financial record keeping experience of difficult, complex nature. People person with great communication skills, passionate about bookkeeping and solving problems. Thorough knowledge of modern methods used in keeping and checking financial records and reports.
Overall, am a dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
years of professional experience
Work History
Assistant Bookkeeper
JH Joinery
03.2021 - 01.2022
- Confirmed accounts payable and controlled expenses by receiving, processing, verifying and reconciling invoices.
- Compiled and analyzed variety of complex accounting and statistical information to prepare financial statements.
- Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable and business expense processing.
- Input data into accounting system and maintained integrity of system information to alleviate potential breaches.
- Matched purchase orders with invoices and recorded necessary information.
CASHIER
MCDONALDS
07.2017 - 04.2018
- Performed general office duties, such as filing, answering telephones and handling routine correspondence
- Operated computers programmed with accounting software to record, store and analyzed information
- Received, record and bank cash, checks and vouchers.
- Complied with federal, state and company policies, procedures and regulations
- Performed personal bookkeeping services.
- Matched order forms with invoices and recorded necessary information
- Processed cash, check and credit cards for customer purchases
- Counted cash drawers at beginning of shifts to verify correct amounts
- Bagged or boxed merchandise and prepared packages for shipment
- Provided product information and resolved concerns to assist customers
- Processed merchandise returns and exchanges.
Education
CERT IV BOOKKEPING AND ACCOUNTONG - Accounting Technology And Bookkeeping
Mentor Education
Melbourne, VIC01.2022
High School Diploma -
CHISHOLM INSTITUTE
Berwick, VIC12.2018
High School Diploma -
Heritage Christian College
Officer, VIC12.2016
Skills
- Understanding Customer Needs
- Upselling Products and Services
- Order and Refund Processing
- Issue and Complaint Resolution
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Customer Relations
- Precision and Accuracy
- Critical Thinking
- Active Listening
- Closing Procedures
- Reading Comprehension
- Journal Updates
- Customer Satisfaction
Timeline
Assistant Bookkeeper
JH Joinery
03.2021 - 01.2022
CASHIER
MCDONALDS
07.2017 - 04.2018
CERT IV BOOKKEPING AND ACCOUNTONG - Accounting Technology And Bookkeeping
Mentor Education
High School Diploma -
CHISHOLM INSTITUTE
High School Diploma -
Heritage Christian College
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