Jessica Browne
Schofields,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Apprentice Technician
Heartland Motors Sales And Service
01.2023 - Current
- Improved customer satisfaction by promptly addressing service requests and providing accurate diagnostic information.
- Increased efficiency in project execution by preparing necessary tools and materials prior to starting each task.
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues. Using different diagnostic tools for Mitsubishi, Kia, Suzuki, LDV
- Ordered repair parts quickly to prevent delays in projects and repair work.
- Performed preventative maintenance services from the first complimentary service (1,500km - 3000km) to more intermediate services (10,000km-110,000km services)
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Upheld quality control standards for all completed work, ensuring each vehicle left the shop operating at peak performance.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
Food and Beverage Attendant
Alroy Tavern
04.2020 - 11.2022
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Arranged tables and chairs for special occasions and events.
- Greeted customers and provided menus upon arrival to dining room.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
Education
High School Diploma -
Chifley College Senior Campus
Mount Druitt, NSW10.2021
Skills
- Adaptability under pressure
- Reliability and punctuality
- Creative Leadership
- Customer Relations
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
Australian Navy Cadet
2017- 2019
The Australian Navy Cadets is a youth development organisation supported by the Royal Australian Navy, with a focus on the maritime domain.
As being an Australian Navy Cadet for three years, I learnt some valuable and important skills such as Leadership, I know how to take orders and comply, Team work, the ability to work in a team successfully and cooperate with everyone to build a strong and passionate team.
Timeline
Apprentice Technician
Heartland Motors Sales And Service
01.2023 - Current
Food and Beverage Attendant
Alroy Tavern
04.2020 - 11.2022
High School Diploma -
Chifley College Senior Campus
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