Jessica Buck
Darling Point,New South Wales
Summary
Proven experience in customer service, verbal and written communication, managing administrative tasks, ensuring accuracy in documentation, and facilitating efficient operations. Skilled in coordinating staff schedules, liaising with staff, and optimising workflow processes to enhance efficiency. I have worked in professional environments and customer service roles, and I am committed to maintaining high standards while contributing to the success of all operations.
Overview
6
6
years of professional experience
Work History
Personal Assistant
Genevieve Crook Bookkeeping
Remote
11.2022 - 12.2023
- Worked part-time assisting with administrative tasks.
- Managed financial records, ensuring they were accurate and compliant.
- Used Xero and Excel to handle maintain records and reconcile accounts, and to prepare basic financial reports.
- Required organisational skills and attention to detail to maintain an efficient and orderly operations.
- Provided valuable support in streamlining operations and managing day-to-day administrative duties.
Manager
Mace Group
London
04.2023 - 12.2023
- Promoted to Manager in April 2023.
- Liaising with Directors and Associate Directors ensuring team functions are completed.
- Assisting with the preparation of weekly and monthly scheduled reports.
- Managed teams and resources, ensuring efficient project execution and quality assurance.
- Developed and implemented project communication and stakeholder engagement plans.
Assistant Manager
Mace Group
London
09.2021 - 03.2023
- Supported the Responsible Business team with team management tasks, such as booking rooms.
- Regularly wrote notes for project and team meetings.
- Support the Senior Leadership Team with business development.
- Managed project communication and stakeholder engagement strategies
- Assisted in the development and implementation of Excel and Word Documents for reporting.
- Ordering stationary supplies and distributing mail.
Consultant Planner
Land Use Consultants (LUC)
London
08.2019 - 09.2021
- Diary management, inbox management and correspondent management with clients for Director.
- Communicated with a large multidisciplinary teams of consultants to manage environmental planning projects, including tender processes and project finances.
- Represented the company at national events and seminars.
- Organised site visits and assessments, identifying constraints and opportunities.
- Collaborated with private and public stakeholders to ensure successful project outcomes.
Intern
Ecotricity
Stroud
03.2019 - 06.2019
- Assisted the planning and development team with administration of developing solar parks.
- Phone and email communications with local councils and land owners.
- Conducted site searches, organised site visits, and prepared planning permission applications.
- Supported the legal department with modern slavery and human trafficking statements.
Customer Service Adviser
Cirencester Friendly
Cirencester
03.2019 - 06.2019
- Knowledgeable about all of financial products provided.
- Answered the phone and emails to clients, assisting them with their queries.
- Completed relevant administration tasks to ensure that clients receive their compensation.
Customer Service Assistant
Hassle Free Boilers
Kemble
09.2017 - 03.2018
- Answered the phone and emails to customers, assisting them with their queries regarding their heating systems.
- Organised Engineers diaries prioritising those most in need and maximises efficiency with journey routes.
- Processing invoices and purchase orders.
Education
MSc Environmental Consultancy -
University of the West of England
09.2019
BSc Biological Sciences -
The University of Exeter
09.2017
Skills
- Verbal and written communication
- Time Management
- Customer Service
- Adaptability
- Team Leadership
- Calendar Management
- Complex Problem-Solving
- Staff Management
Timeline
Manager
Mace Group
04.2023 - 12.2023
Personal Assistant
Genevieve Crook Bookkeeping
11.2022 - 12.2023
Assistant Manager
Mace Group
09.2021 - 03.2023
Consultant Planner
Land Use Consultants (LUC)
08.2019 - 09.2021
Intern
Ecotricity
03.2019 - 06.2019
Customer Service Adviser
Cirencester Friendly
03.2019 - 06.2019
Customer Service Assistant
Hassle Free Boilers
09.2017 - 03.2018
MSc Environmental Consultancy -
University of the West of England
BSc Biological Sciences -
The University of Exeter