Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Jessica Buck

Erskineville,NSW

Summary

Proven experience in managing administrative tasks, customer service, verbal and written communication, ensuring accuracy in documentation, and facilitating efficient operations. Skilled in coordinating staff schedules, liaising with staff and sub-contractors, invoicing, and optimising workflow processes to enhance efficiency. I have worked in professional environments and client-facing roles, and I am committed to maintaining high standards while contributing to the success of all operations.

Overview

8
8
years of professional experience

Work History

Temporary Contractor

Lotus People
08.2024 - Current

Corporate Hospitality, National Rugby League

  • Managed inbox, distributing requested ticket sales to team members who processed payments. Actively engaged in selling final series tickets, including processing payments and managing invoicing.

Receptionist, Safety Culture

  • Provided sick cover for the receptionist/office manager. Duties included welcoming guests and sorting parcels.

Consultant, Veldhoen + Company – The University of Sydney

  • Conducted a utilisation study aimed at optimising space use. Presented findings to senior management, highlighting potential areas for improved service delivery and leading to follow-on services.

Bidding Coordinator, Ward Civil & Environmental Engineering

  • Bid Writing – Wrote persuasive and well-structured bid sections to promote the company's services, including sustainability initiatives, environmental policies, and modern slavery commitments.
  • Design – Developed visually appealing and professional bid content using InDesign, ensuring all submissions were polished and aligned with company branding.

Personal Assistant

Genevieve Crook Bookkeeping
09.2023 - 06.2024
  • Worked part-time assisting with administrative tasks.
  • Managed financial records, ensuring they were accurate and compliant.
  • Used Xero and Excel to maintain records and reconcile accounts, and to prepare basic financial reports.
  • Required organisational skills and attention to detail to maintain an efficient and orderly operations.

Manager

Mace Group
09.2021 - 12.2023

Promoted from Assistant Manager to Manager in March 2023.

  • Assisting Directors and Associate Directors with team functions such as diary management - arranging online and in-person meetings or events.
  • Authorising expenses for the team on behalf of the Associate Director of my team.
  • Assisting with the preparation of weekly and monthly scheduled reports.
  • Managed teams and resources, ensuring efficient project execution and quality assurance.
  • Developed and implemented project communication and stakeholder engagement plans.


Consultant Planner

Land Use Consultants (LUC)
08.2019 - 09.2021
  • Diary management, inbox management and correspondent management with clients for the Director.
  • Communicated with a large multidisciplinary teams of consultants to manage environmental planning projects, including tender processes and project finances.
  • Represented the company at national events and seminars.
  • Organised site visits and assessments, identifying constraints and opportunities.
  • Collaborated with private and public stakeholders to ensure successful project outcomes.

Intern

Ecotricity
03.2019 - 06.2019
  • Assisted the planning and development team with administration of developing solar parks.
  • Phone and email communications with local councils and land owners.
  • Conducted site searches, organised site visits, and prepared planning permission applications.
  • Supported the legal department with modern slavery and human trafficking statements.

Customer Service Adviser

Cirencester Friendly
03.2018 - 09.2018
  • Knowledgeable about all of financial products provided.
  • Answered the phone and emails to clients, assisting them with their queries.
  • Completed relevant administration tasks to ensure that clients receive their compensation.

Customer Service Assistant

Ecovision Renewable Energy
09.2017 - 03.2018
  • Answered the phone and emails to customers, assisting them with their queries regarding their heating systems.
  • Organised Engineers diaries prioritising those most in need and maximises efficiency with journey routes.
  • Processing invoices and purchase orders.

Education

MSc Environmental Consultancy -

University of the West of England
09.2019

BSc Biological Sciences -

The University of Exeter
09.2017

Skills

  • Verbal and written communication
  • Time/ Diary Management
  • Customer Service
  • Expenses Management
  • Invoice Management
  • Calendar Management
  • Complex Problem-Solving
  • Staff Management

Hobbies

  • Running, cycling and netball.
  • Baking.

Timeline

Temporary Contractor

Lotus People
08.2024 - Current

Personal Assistant

Genevieve Crook Bookkeeping
09.2023 - 06.2024

Manager

Mace Group
09.2021 - 12.2023

Consultant Planner

Land Use Consultants (LUC)
08.2019 - 09.2021

Intern

Ecotricity
03.2019 - 06.2019

Customer Service Adviser

Cirencester Friendly
03.2018 - 09.2018

Customer Service Assistant

Ecovision Renewable Energy
09.2017 - 03.2018

BSc Biological Sciences -

The University of Exeter

MSc Environmental Consultancy -

University of the West of England
Jessica Buck