Jessica Sara Buerckner Hopkins
Strathnairn,Australian Capital Territory
Summary
Compassionate Nursing professional demonstrating exemplary skills in direct patient care and healthcare team support. Communicative and collaborative demeanor cultivated over 13+ years of superior healthcare industry performance. Experience handling multiple, complex cases with accuracy and dignity. Fast paced learner with multiple skills including a exceptional phone manner & customer service.
Overview
18
18
years of professional experience
Work History
Verifications Administrator
Australian Medical Council
01.2023 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
- Created and managed project plans, timelines and budgets.
- Generated reports detailing findings and recommendations.
Receptionist
Road Ready Centre
12.2021 - 09.2022
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
- Greeted and directed visitors to appropriate personnel and answered average of 80 calls and emails daily.
- Greeted customers, answered general questions and directed to appropriate locations.
- Maintained professional tone at all times, including during peak rush hours.
- Updated databases and spreadsheets to promote access to information.
Assistant in Nursing
Jindalee Aged Care Residence
09.2009 - 12.2021
- Measured and recorded food and liquid intake and output and reported changes to nursing staff.
- Turned and repositioned bedridden patients to optimize comfort.
- Learned and demonstrated proper technique for assisting patients with walking with or without assistive devices.
- Delivered nursing-related services under supervision of Registered Nurse.
- Obtained wide range of information from nursing staff about patient conditions, treatment plans and suggested activities.
- Maintained homelike environment for residents to support plan of care.
- Reminded patients to take medications and nutritional supplements to promote wellness.
- Reviewed dietary restrictions, food allergies and preferences to implement appropriate diet.
- Examined patients to detect open wounds, bruises and other issues requiring medical care.
- Charted daily information such as mood changes, mobility activity, eating percentages and daily inputs and outputs.
- Delivered personal nursing assistance in pre- and post-operative situations.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Gathered and documented vital signs and demographic data.
- Used mobility devices to transport patients.
- Delivered meals, offered snacks, fed patients and documented oral intake of food, liquids and supplements.
- Documented activities and recorded information in EMR system.
- Used computers including all WORD processors.
- Worked in a team under pressure
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Collected and documented patient vital signs.
- Collaborated with staff members to facilitate quality care.
Assistant in Nursing
Baptist Care
02.2007 - 09.2009
- Measured and recorded food and liquid intake and output and reported changes to nursing staff.
- Learned and demonstrated proper technique for assisting patients with walking with or without assistive devices.
- Turned and repositioned bedridden patients to optimize comfort.
- Obtained wide range of information from nursing staff about patient conditions, treatment plans and suggested activities.
- Maintained homelike environment for residents to support plan of care.
- Reviewed dietary restrictions, food allergies and preferences to implement appropriate diet.
- Charted daily information such as mood changes, mobility activity, eating percentages and daily inputs and outputs.
- Recognized and reported abnormalities or changes in patients' health status to nursing staff.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Education
Certificate 4 in Aged Care -
University of Wollongong
Canberra, ACT09.2008
Certificate 3 in Aged Care -
Keys To Learning
Canberra, ACT12.2007
High School Diploma -
Queanbeyan High School
Queanbeyan, NSW12.2006
Skills
- Safety standards
- Patient care
- Educational programs
- Infection control
- Nursing services
- Healthcare competencies
- Documentation procedures expert
- Quick problem solver
- Calm and level-headed under duress
- Medical terminology knowledge
- Helping with medication
- Infection control procedures
- Collecting vital signs
- Collecting specimens
- Working within a large team
- Customer service skills
- Liasing with patients & families
- Multi tasking
- Critical thinking
- Professional phone manner
- Problem solving
- Empathy
- Leadership skills
Timeline
Verifications Administrator
Australian Medical Council
01.2023 - Current
Receptionist
Road Ready Centre
12.2021 - 09.2022
Assistant in Nursing
Jindalee Aged Care Residence
09.2009 - 12.2021
Assistant in Nursing
Baptist Care
02.2007 - 09.2009
Certificate 4 in Aged Care -
University of Wollongong
Certificate 3 in Aged Care -
Keys To Learning
High School Diploma -
Queanbeyan High School
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