Jessica Burnicle
Perth,WA
Summary
I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Frontline fleet
Balcatta , WA
10.2024 - Current
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Processed invoices for payment using accounting software applications.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Server Assistant
Wendy’s milk bar
Perth Royal Show , WA
09.2024 - 09.2024
- Provided excellent customer service to ensure a pleasant dining experience for all patrons.
- Performed opening and closing duties such as restocking supplies, setting up workstations, cleaning counters.
- Responded promptly to requests from servers or other staff members.
- Recorded accurate inventory counts of beverages, condiments and other supplies.
- Demonstrated ability to multi-task by performing additional duties as assigned.
- Collaborated with team members to achieve daily goals within specified time frame.
- Delivered exceptional customer service through friendly interactions with guests.
Customer Assistant
Tesco
Sunderland , UK
08.2020 - 09.2024
- Completed management training and progressed as well as working on all departments to gain more experience and knowledge.
- Provided excellent customer service to ensure repeat business.
- Resolved customer complaints in a timely manner.
- Answered customer inquiries regarding products, prices and availability.
- Computed purchases and received and processed cash or credit payment.
- Worked along side delivery drivers and scheduled their days and drives as well as leading daily meetings.
- Trained new employees on job duties and company policies.
Hospitality Team Member
Michael Downey Jr
Sunderland , Uk
05.2016 - 01.2020
- I worked for 8 different venues including bars, restaurants and nightclubs.
- Took on many different roles starting as bar tenders and was promoted to restaurant supervisor then onto restaurant duty manager.
- Provided customer service to ensure guest satisfaction.
- Handled incoming calls, answered questions, and responded to complaints promptly.
- Communicated effectively with team members to ensure smooth operations during peak hours.
- Kept accurate records of sales figures for each day's business.
- Maintained positive relationships with vendors to ensure quality products were received at competitive prices.
IT Apprenticeship
Monumental Training
Sunderland , Uk
02.2016 - 02.2017
- Completed a 12 month apprenticeship including creating all social media platforms for the company.
- Developed presentations and organised events to promote products or services.
- Managed a team to create a comprehensive social media strategy for three businesses.
- Provided administrative support by completing tasks such as filing documents and scheduling meetings.
- Managed customer inquiries through phone calls, emails, or other forms of communication.
- Supported senior staff members in the completion of complex projects within deadlines.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
Education
Apprenticeship - IT
Monumental Training
Sunderland, Uk02-2017
High School Diploma -
Houghton Kepier
Sunderland, Uk 07-2013
Skills
- Office Administration
- Social media knowledge
- Multitasking and prioritization
- Performance Improvement
- Customer Service Management
- Strategic Planning
- Reliability
- Professionalism
- Excellent Communication
- Team building
Timeline
Administrative Assistant
Frontline fleet
10.2024 - Current
Server Assistant
Wendy’s milk bar
09.2024 - 09.2024
Customer Assistant
Tesco
08.2020 - 09.2024
Hospitality Team Member
Michael Downey Jr
05.2016 - 01.2020
IT Apprenticeship
Monumental Training
02.2016 - 02.2017
Apprenticeship - IT
Monumental Training
High School Diploma -
Houghton Kepier