Jessica Cahill

Assisting the designer research, design and develop monthly product

Key responsibilities include but are not limited to;

• Assist with garment ts, Lab Dips and Approvals
• Create design packs and update range boards
• Trend Research,
• Review artwork scale and grading across all sizes,
• Assist designer with updating CAD sketches,
• Organise samples,
• Manage trackers for samples, approvals and swatch library,
• Product registration, price changes and product amendments,
• Run weekly reports and analyze product sales,
• Liaising with overseas teams to ensure production of quality product in a timely manner,
• Styling of campaign and EDM shoots, Collaborate with packaging team, Support new team members with processes and system training

Working across Womens sleep, swim, youth and brands, assisting the buyer source monthly product

Key responsibilities include but are not limited to;

• Processed purchase orders in accordance with company procedures.
• Accurately maintained product and price management
• Organised Samples
• Analyzed sales data and conducted competitor research to efficiently order merchandise according to sales trends.
• Collaborate with marketing on promotions
• Ensure online product availability
• Visual Merchandising
• Support new team members with processes and system training
• Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
• Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue, and profits.
• Negotiate contracts with vendors, securing best prices and terms for materials, equipment and services.
• Implemented policies and procedures for optimal purchasing methods and cost control.

Responsible for managing stock levels of over 300 stores, coordinating the logistics of orders and transfers

Key responsibilities include but are not limited to;

• Monitored and adjusted inventory levels to meet customer needs and demands.
• Recorded information, shortages, and discrepancies to keep records current and accurate.
• Maintained compliance with industry regulations related to inventory control, warehousing safety standards, and reporting requirements.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Developed inventory reports to provide management with comprehensive data on inventory levels.
• Enhanced inventory accuracy by implementing efficient tracking and organization systems.
• Collaborated with cross-functional teams to improve overall supply chain performance, resulting in better customer satisfaction.

Accountable for maintaining store floor, back of house and excellent customer service

Key responsibilities include but are not limited to;

• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Handled high call volume while maintaining a professional demeanour and ensuring timely resolutions.
• Continuously sought opportunities to expand knowledge about products/services offered by the company which resulted in better-informed recommendations.
• Achieved high levels of accuracy when processing transactions/orders which led to reduced errors and increased customer satisfaction.
• Processed returns and exchanges, adhering to company policies while prioritizing customer satisfaction.
• Managed customer complaints effectively, offering solutions that exceeded expectations.
• Trained new employees on company procedures, products, and best practices in customer service.
• Provided exceptional support during peak hours as well as holidays and special events.
• Maintained clean and organized work environment to maintain customer safety.