Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Hobbies and Interests
Timeline
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Jessica Camacho

Brisbane,Australia

Summary

Professional with 5+ years of end-to-end project leadership (from design to implementation), specializing in process optimization and efficient resource management. Experience in coordinating multidisciplinary teams (up to 11 members), risk mitigation and proactive problem-solving and multicultural work environments with effective communication

Currently completing a Diploma in Leadership and Management to align my skills with Australian professional standards.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Office Cleaner

Dimeo Cleaning Services
06.2023 - Current
  • Responsible for maintaining cleanliness and safety standards across office spaces. Manage cleaning tasks, coordinate with team members, and ensure hygiene standards are met.

Team Leader and Supervisor

Zeco Services
05.2023 - Current
  • Leads a team of 4 employees in daily operations, optimizing task allocation and designing strategic schedules that enhance workforce coverage. Trains new team members in safety protocols and quality standards while managing inventory control. Serves as the key client liaison to ensure service expectations are met and continuous improvement of operations.

Project Support

Universidad Industrial de Santander
01.2018 - 04.2023
  • I led the evaluation, management, and supervision of projects in the university's technology maintenance office, ensuring timely compliance with organizational objectives. I led preventive and corrective maintenance operations, managing an internal team of 11 people and coordinating with external vendors when necessary. I implemented workflow optimizations and generated performance reports that improved maintenance efficiency.

Customer Service Representative – CRS

Arvato Services Bertelsmann
10.2017 - 01.2018
  • I processed over 50 customer inquiries daily, maintaining a 95% first-contact resolution rate and consistently meeting all response time and quality KPIs. I maintained detailed service records and earned excellent customer reviews.

Personnel, Maintenance, Logistics, and Inventory Manager

Parque Recreacional Lago Club
01.2017 - 07.2017
  • Led teams in maintenance, logistics, and inventory management to ensure smooth operations at a recreational park. Assisted in the preparation and analysis of financial statements for strategic decision-making.

Education

Specialization in Evaluation and Project Management -

Universidad Industrial de Santander
04.2023

Bachelor's in Industrial Engineering - undefined

Universidad Industrial de Santander
12.2016

Skills

  • End-to-end project coordination
  • Risk assessment and mitigation
  • Supervised teams
  • Training and onboarding new staff
  • Cross-functional collaboration
  • Microsoft Office
  • Process Optimization
  • Problem-Solving
  • Communication

Certification

Diploma in Leadership and Management (09/2024 - Present)

LANGUAGES

Spanish
Native or Bilingual
English
Professional Working

Hobbies and Interests

Sustainable engineering, Traveling and cultural exchange, Leadership development

Timeline

Office Cleaner

Dimeo Cleaning Services
06.2023 - Current

Team Leader and Supervisor

Zeco Services
05.2023 - Current

Project Support

Universidad Industrial de Santander
01.2018 - 04.2023

Customer Service Representative – CRS

Arvato Services Bertelsmann
10.2017 - 01.2018

Personnel, Maintenance, Logistics, and Inventory Manager

Parque Recreacional Lago Club
01.2017 - 07.2017

Bachelor's in Industrial Engineering - undefined

Universidad Industrial de Santander

Specialization in Evaluation and Project Management -

Universidad Industrial de Santander

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Jessica Camacho