Jessica Caniglia
Samson,Australia
Summary
Experienced retail professional with a strong focus on delivering exceptional customer service and fostering collaborative teamwork. Always ready to provide assistance to fellow team members, ensuring a smooth and efficient operation. Proficient in handling sales transactions, managing merchandise, and assisting customers in selecting the perfect products to enhance their shopping experience. Recognized for adaptability and reliability in fast-paced environments, consistently surpassing sales targets. Possessing excellent interpersonal skills, maintaining positive and enduring relationships with clients. Demonstrates a reliable nature and positive attitude, enabling the development of strong connections with clients. Excels at working effectively within a team and quickly adapting to fast-paced environments and technological advancements.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Sales Assistant
Industrie
10.2021 - Current
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
- Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
- Improved store appearance with effective merchandising and creative displays.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
- Assisted customers with prompt and polite support in-person and via telephone.
- Boosted add-on sales through suggestive selling techniques and product recommendations.
- Collaborated with team members to achieve monthly sales targets and objectives.
- Greeted customers and provided outstanding customer service.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Casual
Boost Juice
07.2021 - 01.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
Front of Cafe
Adventure World
08.2019 - 06.2021
- Resolved guest complaints or concerns professionally and efficiently to ensure customer satisfaction.
- Assisted guests with menu selections, offering recommendations based on dietary preferences and restrictions.
- Coordinated with kitchen staff to ensure timely delivery of food orders, minimizing wait times for guests.
- Supported fellow staff members during busy periods by taking on additional tasks leading to improved teamwork dynamics and increased productivity.
- Collaborated with other team members to maintain a clean, organized, and welcoming environment.
- Handled cash transactions accurately while maintaining proper cash handling procedures.
- Contributed to team success by consistently meeting or exceeding sales targets through upselling techniques.
- Established welcoming atmosphere by greeting each guest warmly.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Addressed customer complaints and inquiries to verify satisfaction.
Education
Bachelor Degree in Criminology -
Murdoch University
Perth, WA12.2025
High School (Year 12) -
Seton Catholic College
Samson, WA10.2021
Skills
- Cash Handling
- Cashiering
- Cleaning Experience
- Food Preparation
- Food Service
- Packaging
- Front Desk
- POS
- Coffee Experience
- Serving Experience
- Communication Skills
- Customer service
- Food Safety
- Retail Sales
- Upselling
- Sales
- Fashion retail
- Punctuality
- Cash Register Operation
- Goal-Oriented
- POS Terminal Operation
- Visual Merchandising
- Returns processing
- Store maintenance
- Problem-Solving
- Sales expertise
- Stock management
- Point of sale operation
- Merchandise Display
- Teamwork
- Time Management
- Customer Engagement
- Interpersonal and written communication
- Stock replenishment
- Upselling strategies
- Conflict Resolution
- Complaint Management
- Brand representation
- Well Organised
- Sound decision making skills
- Able to achieve targets, goals, and outcomes
- Clear communication
- Work effective in a team environment
- Fast paced learner able to apply technical knowledge, expertise and skills in a timely manner
- Policy and Procedure Adherence
Certification
- Certificate I in Business, 2019
- Food Hygiene Certificate, 2020
- COVID-19 Hygiene Course, 2021
Languages
English
Native or Bilingual
Eligible to work in Australia
Yes
Timeline
Retail Sales Assistant
Industrie
10.2021 - Current
Casual
Boost Juice
07.2021 - 01.2022
Front of Cafe
Adventure World
08.2019 - 06.2021
Bachelor Degree in Criminology -
Murdoch University
High School (Year 12) -
Seton Catholic College
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