Summary
Overview
Work History
Education
Skills
Certification
Awards
School achievements
sporting achievements
Timeline
Generic

Jessica Cannon

Summary

Highly proactive manager with 3 years of experience in team leadership. Background includes sales, management and customer service in fast-paced settings. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Passion for food preparation, providing quality products to customers.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Restaurant General Manager

KFC Restaurant
01.2022 - Current
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Passionate about learning and committed to continual improvement.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Set clear expectations and created positive working environment for employees.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Correctly calculated inventory and ordered appropriate supplies.

Assistant Restaurant Manager

KFC Restaurant
06.2021 - 01.2022
  • Oversaw food preparation and monitored safety protocols.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Maximised quality assurance by completing frequent line checks.
  • Kept facility compliant with health codes, sanitation requirements and license regulations.
  • Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
  • Conducted regular meetings with staff to discuss performance and address any issues.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Shift Supervisor

KFC Restaurant
03.2021 - 06.2021
  • Conducted performance reviews and provided staff with feedback and guidance.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.

Customer Service Team Member

KFC Restaurant
07.2017 - 03.2021
  • Analysed customer service trends to discover areas of opportunity and provide feedback to management.
  • Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Trained staff on operating procedures and company services.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Processed customer service orders promptly to increase customer satisfaction.

Education

Certificate IV in Real Estate Practice

TAFE NSW
Sydney, NSW
12.2021

Higher School Certificate

Picnic Point High School
Picnic Point
12.2020

Certificate II in Hospitality

TAFE NSW
Sydney, NSW
09.2020

Skills

  • Staff Supervision
  • Customer loyalty
  • Food Safety
  • Money Handling
  • Investigating Complaints
  • Staff Scheduling
  • Shift Management
  • Team Management
  • Safe Food Handling
  • Training and Onboarding
  • Team Leadership
  • Delegating Tasks
  • Recruitment and hiring
  • Scheduling Coordination

Certification

  • First Aid Certificate - Completion Date: 22 January 2024 Validity 3 years



Awards

2023 - Harland's Hero Nominee 

2022- KFC Safety Nominee

2022- Recognising 5 Years Service 

2020- HSC High Achiever 

2020- Higher School Certificate 

2019- Vet Sport Coaching First Place 


School achievements

Year 11 2019 - Most Significant Achievement 

Year 11 2019 - Student Of The Month

Year 6 2014- School Captain Revesby Public School

2014, 2010 - School Representative Council 

sporting achievements

2016 - Present - Oz Tag

2008 - 2023 Present Club netball: Bankstown & Parramatta

2019 Representative Netball – Parramatta Auburn

2013 - 2018 Representative Netball - Bankstown City

2017 Representative Netball - Team Captain U15s

2016-2017 Academy Netball – Bankstown City

2016 Night InterDistrict Netball – Bankstown City

2016 Assistant Coach of Under 9's – Picnic Point Pumas

2011 - 2012 Club Netball Talent I.D. Program – Picnic Point Pumas


2017 NSW Indigenous School Girls Netball Representative


2013 - 2018 School Zone Representative for Netball

2018 Bankstown Secondary School Sports Association

- Convenors Medal Open Girls Netball


2017 School Age Champion Athletics

2011 - 2017 School Zone Representative Athletics

2013 - 2014 Regional Representative Athletics

2014 School State Representative Athletics


2011 - 2017 School Zone Representative Cross Country


2015 - 2018 High School Sport Netball

2015 - 2018 High School Sport Touch Football

2016 - 2018 High School Sport Oz Tag


2011 - 2014 Primary School PSSA Netball

2011 - 2012 Primary School PSSA T-Ball

2013 - 2014 Primary School PSSA Softball

2011 - 2014 Primary School PSSA Soccer 

Timeline

Restaurant General Manager

KFC Restaurant
01.2022 - Current

Assistant Restaurant Manager

KFC Restaurant
06.2021 - 01.2022

Shift Supervisor

KFC Restaurant
03.2021 - 06.2021

Customer Service Team Member

KFC Restaurant
07.2017 - 03.2021

Certificate IV in Real Estate Practice

TAFE NSW

Higher School Certificate

Picnic Point High School

Certificate II in Hospitality

TAFE NSW

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Jessica Cannon