Jessica Carson
Morley,Australia
Summary
My objective is to establish myself in a secure and professional working environment, where I am trusted with a range of responsibilities and valued as a team member. I highly value the opportunity to grow within my position, as professional growth is an important personal goal.
Reliable and ready to start!
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
KFC
Subiaco / Maylands, WA
07.2022 - Current
- My goal at KFC was to gain management experience. I started as a kitchen hand/server and quickly moved up to a shift supervisor before being promoted again into an Assistant Manager position. I then took a step back to balance my time with uni. I learnt to use management tools and systems, as well as direct experience training and managing staff. I enjoyed the chance to learn and grow my skills while becoming more helpful to our team.
- My tasks included:
- Actively fixing time sensitive issues.
- Cash management including preparing tills for opening, closing tills and final safe counts for the store, and providing sales figures for the day through our internal systems.
- Ensuring my staff are trained and competent in food preparation and customer service.
- Being competent in managing every shift, ensuring that the store is ready from open until close.
- Quality control such as ordering correct stock quantities, maintaining fresh products, and ensuring the finished product meets company standards.
- Prioritising tasks for myself and other employees as needed.
- Maintaining an operational store through ensuring cleaning and maintenance are carried out thoroughly.
- Be able to meet deadlines.
- Staff scheduling and management rostering.
All-Rounder
Rack City Ribs/ Centrepoint Pizza
Morley, WA
05.2020 - Current
- Whilst working at Centrepoint and Rack City I am required to be flexible and versatile. I first started by serving customers and sending out orders. I quickly moved up to working multiple sections, and eventually running my own section. After finishing my own tasks I'd reach out and assist other departments with their remaining tasks. I have been enjoying the chance to learn and grow my skills while becoming more helpful to our team.
- My tasks Included:
- Checking orders are complete, correct, on time, and up to our standards.
- Greeting customers and making sure they have a great experience.
- Answering phones and processing orders through Deliveroo, Uber, and Door Dash Systems.
- Liaising with customers and management for catering orders, function bookings, and special requests.
- Cash handling, till and EFTPOS operations, refunds, and complaints.
- Food preparation - including maintaining proper stock rotation, basic cooking tasks, and collecting measured ingredients for recipes.
- Assisting in delivery driver scheduling and rectifying issues during deliveries.
- Working autonomously and as part of a team.
- Prioritising tasks for myself and other employees as needed.
- Training new and current employees on several different tasks.
- Maintaining the organisation of equipment and food items in store.
- Delivery Driver- ensuring orders are correct, intact and delivered in a timely manner.
- Be able to adapt and think on my feet while working in a fast paced environment.
Education
Western Australian Certificate of Education -
Kiara College
Perth, WA09-2023
Skills
- Cash management
- Quality control
- Inventory management
- Employee scheduling
- Customer service
- Time management
- Team leadership
- Conflict resolution
- Sales reporting
- Food preparation
- Problem solving
- Adaptability
- Active listening
- Employee engagement
- Computer skills
- Employee training
- Staff supervision
- Emergency response
- Communication skills
Accomplishments
- Netball Umpire, Rovers Netball Club, 05/01/19 - 08/31/19
- Team Captain/ Assistant Coach, Camboon Little Athletics Club, 09/01/20 - 03/31/21
- Faction Vice Captain, Good Shepherd Catholic School, Year 6 & 7
- Athletics West Doug Hancy Award, Recognises athletes whose standard of behaviour reflects moral values and depth of character.
References
- Jeremy Pavlovich, Owner, Rack City Ribs/ Centrepoint Pizza, 0410303235
- Kimberly Pearson, Hiring Manager, KFC Maylands/Subiaco, 0893822763
Certification
- Provide Cardiopulmonary Resuscitation (HLTAID009)
- Provide Basic Emergency Life Support (HLTAID010)
- Provide First Aid certificate (HLTAID011)
- Food Safety Supervisor Skills (SITSS00069)
- Armed Robbery Safety Awareness course
Timeline
Assistant Manager
KFC
07.2022 - Current
All-Rounder
Rack City Ribs/ Centrepoint Pizza
05.2020 - Current
Western Australian Certificate of Education -
Kiara College
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