Hi, I’m
Jessica Carson
Caringbah,NSW
Summary
Led teams in providing outstanding customer service within the hospitality and airline industries for over 30 years. Oversaw food and beverage operations in five-star hotels and premium venues in Sydney and overseas.
Conducted security training and risk assessments to enhance safety protocols of hotels and restaurants .
Fostered effective communication with customers and colleagues in dynamic environments. Championed adherence to safety and OHS regulations. Developed and maintained operational policies and procedures. Achieved first aid certification and RSA qualifications.
Promoted a proactive and engaged work culture, inspiring others through example and experience
Overview
28
years of professional experience
Work History
Qantas Airways
Flight Attendant
04.2000 - Current
Job overview
- Customer service
- First aid
- Food and beverage service
- RSA
- Complaint and Conflict resolution
- Team leader
- Time management
- Polices and procedure
- Passionate about food, wine and Hospitality industry
Sole Espresso Pty Ltd
Owner and Manager
04.2000 - 11.2007
Job overview
- Experience with managing labour, food and beverage costs
- Hands on manager and lead by example
- Exceptional Customer service and Leadership skills
- Proficient word and excel
- Clear and concise written and verbal skills
- Attention to detail
- Thrive under pressure and juggling multiple priorities
- Flexibility of work hours and rostering
- Ability to control costs and budget
- Pride in personal appearance
- Commercial cookery degree so often cover chefs days off
- Experience with ISO, HACCAP and quality
- Knowledge of OHS safety and food regulations
- Owner and Operator
- Allrounder Floor, Bar and Barista skills
Luxe Espresso Service Deluxe
Owner and Manager
01.1999 - 05.2001
Job overview
- Excellent Food and wine knowledge
- Managing staff and suppliers
- Building rapport and customer loyalty
- Positive and Can do attitude
- Good organisational skills
- Team player and leader
- Attention to detail and works well under pressure
- Face paced venue and heavy foot traffic CBD location
- Managed a busy shift and opening and closing procedures
- Daily Management and ordering
- Bar experience and ordering
- Manage budgets and labour costs
- Rostering and training
Courtyard by Marriott
Restaurant Manager
02.1998 - 04.2000
Job overview
- Restaurant manager works well in a busy environment
- Training of all staff
- Rosters
- Budgets and controlling costs
- Menus and specials
- Marketing and promotions
- Exceptional Customer service and leadership
- Making guests and regulars return and recognised to build loyalty and repeat custom.
Education
Ryde TAFERyde, NSW
-2 from Hospitality Administration And Management
Skills
- As licence holder maintained RSA protocols to ensure robust protection of data integrity and confidentiality and ensure compliance
- Achieved successful liquor license acquisitions for various establishments through effective management communication Promoted compliance with local regulations and requirements, enhancing operational readiness for operations
- Assessed emergency situations and administered first aid to individuals, prioritizing their safety and well-being
- Facilitated team operations to meet project objectives and strengthen collaborative efforts
- Designed and implemented development sessions for trainers to improve teaching effectiveness
- Designed comprehensive policy and procedures training materials aimed at optimizing communication strategies and effectiveness
- Completed first aid certification, focusing on improving emergency response proficiency and preparedness of team members
- Facilitated resolution of customer inquiries and issues, enhancing overall service quality and client experience
- Designed and implemented impactful personal presentations to enhance overall success of team
- Development of training and development activities
Timeline
Flight Attendant
Qantas Airways
04.2000 - Current
Owner and Manager
Sole Espresso Pty Ltd
04.2000 - 11.2007
Owner and Manager
Luxe Espresso Service Deluxe
01.1999 - 05.2001
Restaurant Manager
Courtyard by Marriott
02.1998 - 04.2000
Ryde TAFE
-2 from Hospitality Administration And Management
CUST
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