Jessica Catterall
Perth,WA
Summary
Detail-oriented team player with a proven background in clinic-based environments, particularly within the healthcare sector. Possessing a positive and proactive attitude, I am adept at creating a welcoming atmosphere for clients seeking mental health services. I believe my strong organizational skills ensure efficient appointment scheduling and smooth front-desk operations. I have successfully fostered positive relationships with both clients and healthcare professionals and I am committed to upholding the confidentiality and sensitivity required in a psychology clinic setting. I am eager to contribute my skills and enthusiasm to provide exceptional administrative support and enhance the overall patient experience.
Overview
5
5
years of professional experience
Work History
TMS Specialist
Modalis
09.2022 - Current
- Setting up patient for Transcranial Magnetic Stimulation sessions
- Conducting TMS treatment and engagement with patient
- Collecting data outcomes throughout patient's treatment and scoring these measurements
- Completing patient notes
- Administrative tasks, including sending Medicare and DVA claims using Power Diary software
- Booking final review appointments for patients, and changing appointments upon request
- Writing final review summaries for Doctor reviews
- Sending GP letters, when required
- Conducting Screening and Informative calls
- Reviewing and updating waitlists
- Generating MRI referrals for patients and retrieving MRI reports
- Checking referral requests
- DVA application forms
Senior Clinician
Perth Brain Centre
05.2019 - 05.2023
- Assisting with research and reading through journal articles
- Completing pre-analysis of QEEG scans and completing QEEG scans on patients
- Conducting neurofeedback procedures including setting up patients, skin preparation, EEG
placement and connection, running sessions and discussing results - Analysing CANTAB results and discussing them with patients
- Creating analysis of previous recorded data to identify outcomes from procedures such as
neurofeedback - Conducting biofeedback, including discussion of key health outcomes with patients, heart rate
variability training, lifestyle discussions and providing patients with mindfulness, meditation,
guided visualisation and relaxation techniques to use at home - Conducting Trans-Cranial Direct Current Stimulation – providing in-depth discussion about
procedures, ensuring the patient is comfortable, obtaining informed consent, setting up
placement with electrode placements, running of sessions and discussing key lifestyle exercises - Conducting initial consultations – discussing health history with patients, identifying key health
proprieties, lifestyle exercises, followed by in-depth patient case summary write-ups - Maintaining accurate and up to date patient notes and records and following up with patients via
email or telephone - Creating and tailoring programmes for patients and communicating with GP’s where necessary to
discuss key patient outcomes or essential information
Private Practice Receptionist
Perth Brain Centre
08.2018 - 02.2020
- Greeting patients, and providing assistance
- Appointment scheduling: Use of Cliniko software to schedule and manage patient appointments. Coordinating with clinicians to ensure availability of appointments.
- Patient Registration: Collecting patient information and transfer of information to online system
- Answering Phone Calls - handing incoming calls for both clinics, addressing new and current patient inquiries and scheduling appointments.
- Retrieve and filing medical records as required
- Billing and invoicing. Collecting outstanding balance when required.
- Manage busy waiting room to ensure smooth patient flow, and provide information on delays or changes to appointments.
- Patient education - provide basic information to patients about procedures, policies and forms.
- Managed multiple tasks and met time-sensitive deadlines.
- Helped office staff prepare reports and presentations for internal or client-related use.
Education
Honour's - Psychology
University of Western Australia
Crawley, WA12.2024
Diploma of Science - Psychology (APAC Accredited Sequence)
University of Western Australia
Crawley, WA11.2022
Master of Health Science - Neuroscience
University of Western Australia
Crawley, WA 12.2018
Bachelor of Science - Psychological Science And Neuroscience
University of Western Australia
Crawley, WA12.2016
Completion of Year 12 -
Warwick Senior High School
Warwick, WA10.2013
Skills
- Time Management
- Self-management and self-disciplined
- Resilience
- Empathy and cultural awareness
- Team work
- Conflict Management
- Verbal and written communication skills
- Data Entry
Certifications
- Drivers Licence
- Working with Children Check
- Police Clearance
- First Aid Certificate
- CPR Certification
- HRV Biofeedback Certificate
- Management of Aggressive Behaviour Certification
- Gatekeeper Suicide Prevention Training
- TMS Certificate (Perron institute)
- Coursera Certificate - Autism Spectrum Disorder Certificate
Additional Employment History
Retail Assistant
- Event Merchandise at Perth Arena - January 2016 - September 2021
- Berkeley Newsagents (Perth City) - January 2018 - December 2018
- The Lucky Charm Newsagents (Greenwood) - February 2014 - July 2018
Referees
Available Upon Request
Timeline
TMS Specialist
Modalis
09.2022 - Current
Senior Clinician
Perth Brain Centre
05.2019 - 05.2023
Private Practice Receptionist
Perth Brain Centre
08.2018 - 02.2020
Honour's - Psychology
University of Western Australia
Diploma of Science - Psychology (APAC Accredited Sequence)
University of Western Australia
Master of Health Science - Neuroscience
University of Western Australia
Bachelor of Science - Psychological Science And Neuroscience
University of Western Australia
Completion of Year 12 -
Warwick Senior High School
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