Jessica Chandra
Melbourne,VIC
Summary
Dependable waitperson successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
1
1
year of professional experience
Work History
FOH Server
The Big Group
08.2023 - Current
- Provided exceptional service and hospitality as a catering server for diverse events, including weddings, corporate functions, and major events (e.g. AFL September Club), ensuring a seamless dining experience for guests.
- Assisted in the setup, arrangement, and breakdown of event spaces, demonstrating strong attention to detail and organisational skills to create an inviting atmosphere.
- Delivered professional and attentive service, adeptly serving food and beverages, accommodating guests' needs, and maintaining a polished presentation throughout the event.
- Collaborated effectively with team members to execute tasks efficiently, demonstrating strong communication and teamwork abilities in a fast-paced catering environment.
Section Waiter
Hochi Mama CBD
06.2022 - 08.2023
- Take accurate orders from and serve food and beverages to patrons.
- Able to provide detailed information when asked about potential food allergies and menu recommendations upon request.
- Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages.
- Perform consistent check-ins with patrons to ensure a satisfactory experience during their dine-in and address complaints swiftly - active listening and effective communication skills.
- Communicate with kitchen staff directly on allergies, intolerance, or preferences.
- Ensure the 90 min sitting is on the right track - multitasking skills, with the ability to perform well in a fast-paced and pressured environment.
- Clean and arrange table settings before the next booking comes in, along with maintaining a tidy dining area.
- Handling payments - having hands-on experience with Epftos and Abacus
- Has a DoFoodSafely certificate of completion and RSA certificate
Education
Bachelor of Arts - Media And Communication
University of Melbourne
Parkville, VIC2024
Skills
- Food Running
- Safe Food Handling
- Performance Improvement
- Communication
- Food Safety Understanding
- Tableside Service
- Guest Relations Management
- Order Management
Languages
English
Full Professional
Indonesian
Professional Working
Chinese (Mandarin)
Limited Working
Korean
Elementary
Timeline
FOH Server
The Big Group
08.2023 - Current
Section Waiter
Hochi Mama CBD
06.2022 - 08.2023
Bachelor of Arts - Media And Communication
University of Melbourne
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