Summary
Overview
Work History
Skills
Timeline
Generic

Jessica Chapman

Brokenhill,NSW

Summary

Dynamic retail professional with extensive experience in team management and store operations.Proven track record in enhancing customer engagement and ensuring compliance with food safety standards. Skilled in training staff and optimizing retail processes to drive customer satisfaction and operational efficiency.Work very well with others and i am always kind and respectful.

Overview

26
26
years of professional experience

Work History

Retail Assistant Manager

Bens Rainbow Snackbar
Broken Hill, NSW
10.2025 - Current

•Managed store opening procedures

•money handling.

•Ensured compliance with food safety regulations.

•Implemented effective cleaning protocols.

•Demonstrated ability to work independently.

•Responded to telephone communications effectively.

•Provided outstanding support to ensure positive customer experiences.

•trained staff members

Retail Manager

Sittingbull
Broken Hill, NSW
02.2022 - 10.2025

•Managed daily shop opening and closing procedures.

•Conducted maintenance duties.

•Trained and mentored new team members to ensure seamless onboarding.

•Ensured timely restocking of apparel.

•Enhanced client satisfaction through effective service.

•Managed customer orders efficiently.

•Consistently delivered high-quality outcomes in team and individual efforts.

Oversaw cash handling processes.

Retail Trainee

Mianis Deli
Broken Hill, NSW
04.2000 - 03.2022

•Resolved customer inquiries and concerns with professionalism.

•Handled cash and payments accurately.

•Ensured shelves were consistently stocked with products.

•Performed regular stock evaluations to maintain optimal inventory.

•Conducted detailed cleaning operations.

•Contributed to team efforts to achieve goals.

Cafe Manager

Bells Milk Bar
Broken Hill, NSW
06.2018 - 02.2022

•Managed team efficiency.

•Controlled and maintained appropriate stock levels.

•Maintained high standards of food hygiene.

•Managed daily opening and closing operations of cafe.

•Handled cash operations with accuracy.

•Utilized advanced techniques to enhance customer coffee experience.

•Enhanced client satisfaction through effective service.

•Handled and mitigated customer complaints.

•Performed regular cleaning tasks in cafe.

•rostering,banking.

•team leadership.

•hireing new team members.

Retail Assistant Manager

Bernels Fish and Chip Shop
Broken Hill, NSW
12.2017 - 06.2018

Led and coordinated team activities.

Delivered comprehensive training to enhance team member skills.

Controlled stock quantities.

Maintained proper food handling procedures.

Oversaw cash flow operations.

Handled diverse customer service tasks efficiently.

Performed a full range of cleaning responsibilities.

Retail Worker

Bens Rainbow Snack Bar
11.2012 - 04.2017

Executed daily opening and closing procedures.

Managed cash transactions efficiently.

Performed thorough cleaning to maintain high standards of hygiene.

Ensured efficient stock replenishment to meet demand.

Adapted to both collaborative and solo work environments.

Maintained high standards of food hygiene.

Retail Assistant Manager

Southside Chicken Shop
Broken Hill, NSW
03.2010 - 10.2012
  • Supervised team operations to ensure efficiency and productivity.
  • Ensured safe food handling practices.
  • Handled comprehensive customer service responsibilities.
  • Completed extensive cleaning operations.
  • Prepared meals efficiently.
  • Managed start and end of day tasks efficiently.
  • Money handling.
  • Training new team members.

Raising Children

Home Duties
Broken Hill, NSW
09.2007 - 03.2010

Retail Assistant Manager

Reganovich Chicken Shop
Broken Hill, NSW
01.2004 - 09.2007

Managed cash transactions efficiently.

Ensured compliance with food safety standards.

Operated independently without supervision.

Facilitated positive customer experiences.

Coordinated efficient opening and closing of the store.

•training staff.

Executed cleaning duties to ensure a tidy environment.

Raising Children

Home Duties
Broken Hill, NSW
03.2002 - 01.2004

Skills

  • Team management
  • Store operations
  • Customer engagement
  • Retail operations

Timeline

Retail Assistant Manager

Bens Rainbow Snackbar
10.2025 - Current

Retail Manager

Sittingbull
02.2022 - 10.2025

Cafe Manager

Bells Milk Bar
06.2018 - 02.2022

Retail Assistant Manager

Bernels Fish and Chip Shop
12.2017 - 06.2018

Retail Worker

Bens Rainbow Snack Bar
11.2012 - 04.2017

Retail Assistant Manager

Southside Chicken Shop
03.2010 - 10.2012

Raising Children

Home Duties
09.2007 - 03.2010

Retail Assistant Manager

Reganovich Chicken Shop
01.2004 - 09.2007

Raising Children

Home Duties
03.2002 - 01.2004

Retail Trainee

Mianis Deli
04.2000 - 03.2022
Jessica Chapman