Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Chard

Blaxland,NSW

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Department Manager

McDonald's
11.2020 - Current
  • Supervising and leading the crew: Department managers are responsible for managing a team of employees, delegating tasks, and ensuring everyone works efficiently.
  • Maintaining high customer satisfaction by ensuring food quality, preparation, and service meet McDonald's standards.
  • Increased productivity by identifying bottlenecks and implementing targeted solutions.
  • Managing inventory and stock.
  • Responsible for tracking and analysing sales trends and financial performance to identify opportunities for improvement or areas of concern.
  • Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
  • Led team of professionals to consistently achieve or exceed performance targets.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Assisted in talent acquisition efforts, hiring top candidates to strengthen the department's capabilities.
  • Completing weekly crew rosters with over 220 crew.
  • Creating sales projections and targets.

Barista

Michel's Patisserie
05.2018 - 11.2020
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organised workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of a point-of-sale system.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Education

Bachelor of Psychology (Honours) - Psychology

Western Sydney University
Sydney, NSW
11.2027

High School Diploma -

Blaxland High School
Blaxland, NSW
11.2021

Skills

  • Staff Management
  • Team Supervision
  • Customer Service
  • Resource Coordination
  • Sales Reporting
  • Employee Scheduling
  • Performance Management
  • Relationship building and management
  • Customer Engagement
  • Training and mentoring
  • Employee performance evaluation
  • Staff Hiring and Retention
  • Staff Development
  • Negotiation and Conflict Resolution

Certification

  • Responsible Service of Alcohol, Barrington's - Expiring 2028.
  • First Aid + CPR certified, CBD College - Expiring 2024.
  • Fire Training, McDonald's - Expiring 2025.

Timeline

Department Manager

McDonald's
11.2020 - Current

Barista

Michel's Patisserie
05.2018 - 11.2020

Bachelor of Psychology (Honours) - Psychology

Western Sydney University

High School Diploma -

Blaxland High School

Similar Profiles

CREATE PROFILE
Jessica Chard