Jessica Chavez
Hastings,VIC
Summary
Dedicated Administration and Customer Service Officer with extensive experience in delivering exceptional service both in office and remotely. Able to meet the various needs required within the workplace utilising past professional experiences and learning on the job. Highly capable of handling customer inquiries, managing administrative tasks and supporting demands of online platforms. Skilled in using available tools to resolve issues and provide seamless support, whilst thriving in a remote work environment.
Overview
10
10
years of professional experience
Work History
Licensing Project Co-ordinator
Ultraceuticals
01.2022 - 01.2025
- Working under Quality Manager and Regulatory Affairs Manager, with the direction to achieve compliance and obtain certification of the Leaping Bunny Program - which was obtained and approved within contractual timeframe
- Communication with key stakeholders to request documentation required
- Close communication with R&D Specialist and team
- Regular Teams meetings
- Creating and managing active database and processes
- Working within a team but also autonomously with remote working arrangements
- Uploading information and documents to formulation software
- Logging into VPN
- Administration office support
- Microsoft Office suite
- Data Entry - pre-filling 100+ documents per week and uploading to shared drive
Retail Operations and Administration Officer
Ultraceuticals
01.2019 - 06.2021
- Successfully providing administrative support to the Director – Department Store Channel and the Business Manager team as required
- Strong organisational skills with the ability to manage projects within tight time frames and within agreed briefings
- Maintain strong relationships with the Department Store teams, education and other internal and external stakeholders and ensure requests are responded to in a timely manner
- Set up ongoing procedures to collect and review data needed to manage an organisation or ongoing activities – accessible via share drive
- Management of Audits and Ordering of supplies for all National David Jones counters – collate information and distribute to correct stores
- Data Entry -
Administration Support Officer
Aromatic Ingredients
01.2016 - 11.2018
- Data collection using business account management software
- Support for in house accountant, bookkeeping such as invoicing, accounts payable and employee payroll
- Manage EXO accounting packaging
- Creating and organising raw material and customer library – jobs in progress and completed
- Accounts receivable – debt collection
Production Line Assistant
Aromatic Ingredients
01.2016 - 01.2017
- Follow production schedule set by Production Manager – follow work orders and determine team roles required
- Set up production line and machinery and materials involved
- Quality check products
- Work with production team to meet project deadlines and to manage day processes
- Pack products into fillers, clearly labelled for shipment and to be signed off by Production Manager
Administration and Customer Service Officer
The Scuba Doctor Australia
01.2015 - 11.2018
- Online platforms – Live Chat, Email, Web inquiries
- Customer Service Officer – High volume of phone calls to customers and wholesale customers, emails, contacting customers regarding order queries
- Organise and manage the director’s calendar; inclusive of scheduling appointments, contacting clients, transcribing meeting minutes to achieve the requirements of the Director
- Responsible for bookkeeping tasks including accounts payable, data entry, employee payroll and profit & loss statements
Administration and Social Media Coordinator
Parfumis
01.2016 - 12.2016
- Management of reception/administrative duties, monitoring marketing campaigns as well as preparing presentations to present to prospect clients
- Booking travel and accommodation for business managers to attend business expos Nationally and Internationally
- Creating and organising raw material and customer library – jobs in progress and completed
- Create a Google Business Profile
Education
Certificate II And III in Hairdressing - Hairdressing
Headmasters Academy
Melbourne, VIC2010
High School Diploma -
St Monicas College
Epping11.2008
Certificate II in Business -
AIET
Epping, VIC10.2008
Skills
- Excellent communication skills
- Ability to multitask efficiently
- Collaborating effectively
- Effectively managing multiple projects
- Consistently meeting deadlines
- Strong problem-solving abilities
- Team player attitude
- Flexible/Adaptable
- Computer Skills
- Strong work ethic
- Flexible and adaptable
- Data collection
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Licensing Project Co-ordinator
Ultraceuticals
01.2022 - 01.2025
Retail Operations and Administration Officer
Ultraceuticals
01.2019 - 06.2021
Administration Support Officer
Aromatic Ingredients
01.2016 - 11.2018
Production Line Assistant
Aromatic Ingredients
01.2016 - 01.2017
Administration and Social Media Coordinator
Parfumis
01.2016 - 12.2016
Administration and Customer Service Officer
The Scuba Doctor Australia
01.2015 - 11.2018
Certificate II And III in Hairdressing - Hairdressing
Headmasters Academy
High School Diploma -
St Monicas College
Certificate II in Business -
AIET
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