Jessica Cicconi
Melbourne,Australia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Assistant Head Sommelier
Maison Batard, Lucas Group
01.2025 - Current
- Served as an intermediary between the Head of Department and staff members, addressing concerns and facilitating open communication channels.
- Fostered a positive working environment that encouraged teamwork, resulting in higher employee satisfaction levels.
- Organized training sessions for staff on relevant topics, enhancing overall competency levels within the department.
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Developed and maintained an extensive wine list, catering to varied tastes and price points for optimal selection.
- Stoke take, wine order, organise delivery.
Assistant Head Sommelier
Grill Americano, Lucas Group
04.2023 - 01.2025
- Wine Waitress: selling and suggesting wines.
- High customer service
- Stoke take, wine order, organise delivery.
- Wine list ‘responsible
- Team worker
- Responsible of equipment stoke take.
- Training and supervising Junior Sommelier and Waiting Staff
- Developed and maintained an extensive wine list, catering to varied tastes and price points for optimal selection.
- Mentored junior staff members, providing guidance and support to develop their skills and knowledge.
Sommelier
Society Restaurant, Lucas Group
07.2021 - 04.2023
- Wine Waitress: selling and suggesting wines.
- High customer service
- Stoke take, wine order, organise delivery.
- Wine list ‘responsible
- Team worker
- Responsible of equipment stoke take.
- Training and supervising Junior Sommelier and Waiting Staff
Restaurant Manager
Thirty-Eight Chairs
12.2016 - 04.2021
- Sommelier and wine list’s responsible
- Planning menus in consultation with the chef
- Planning and organizing special functions
- Arranging the purchasing and pricing of goods according to budget
- Maintaining records of stock levels and financial transactions
- Ensuring dining facilities comply with health regulations and area clean, functional and of suitable appearance.
- Conferring with customers to assess their satisfaction with meals and service.
- Selecting, training and supervising waiting and kitchen staff
Front of House
Thirty-Eight Chairs
08.2016 - 12.2016
- Daily organisation of the restaurant and the staff
- Meeting, welcoming and greeting customers.
- High customer service, making sure everything is done in respect of the restaurant standards.
- Organisation of the roster
Waitress
Enoteca Restaurant
04.2015 - 06.2015
- Demonstrating menu knowledge
- Taking orders
- Looking after the bar section
Waitress/Barista
Dandelion Restaurant
02.2015 - 04.2015
- Welcoming guests, walking them to the table
- Taking aperitif, food and desserts orders
- Maintaining a deep knowledge of the dishes and wine
- Working behind the bar making cocktails and coffees
Head Waiter
La Chapelle, Galvin Restaurant
04.2013 - 09.2014
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Greeted new customers, discussed specials, and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Inspected dishes and utensils for cleanliness.
- Managed food resources, memorized orders, and coordinated customer service.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
Commis Waiter
Locanda Locatelli, Giorgio Locatelli
01.2012 - 03.2013
- Collaborated with other staff members to ensure seamless coordination of meal courses and delivery to guests.
- Enhanced team efficiency by promptly clearing and resetting tables after guest departure.
- Assisted new team members in quickly adapting to the fast-paced environment by offering guidance and sharing best practices for success in their roles as commis waiterswaitresses.
- Demonstrated strong knowledge of menu items and offered recommendations based on individual preferences or dietary restrictions.
- Acted as a liaison between kitchen and front-of-house staff, addressing any miscommunications or discrepancies in order to maintain a high level of customer satisfaction.
Head Barista/Bar Manager
My Way Cocktail Bar
04.2010 - 10.2011
- Managing the family-owned business
- Responsible for offering the best customer service
- Placed various food orders from suppliers
- Responsible of the creation of a competitive cocktail list and range of aperitifs matching
Waitress Supervisor
Il Quadrifoglio Restaurant
09.2009 - 04.2010
- Responsible for preparing tables "mise en place"
- Deal with problems and complaints of customers by providing all time service
- Responsible for welcoming guests
- Responsible for customer service and feedback handling
- Keep working areas very clean and neat
- Responsible for various other duties as assigned
Waitress
Le Pleiadi Hotel
06.2009 - 09.2009
- Responsible for preparing tables "mise en place"
- Responsible for offering the best customer service
Education
WSET Level 1, 2 & 3 Award - Wine
Wine House
Melbourne, VICWSET Diploma L4 - Wine Study
Prince Wine Store
Melbourne, VICHigh School - undefined
IPSSAR M. Buonarroti
Fiuggi, IT06.2010
Skills
- Team management
- Diversity and inclusion
- Employee relations
- Fast learner
- Organizational skills
LANGUAGE SKILLS
Italian Mother tongue
English Full professional proficiency
Timeline
Assistant Head Sommelier
Maison Batard, Lucas Group
01.2025 - Current
Assistant Head Sommelier
Grill Americano, Lucas Group
04.2023 - 01.2025
Sommelier
Society Restaurant, Lucas Group
07.2021 - 04.2023
Restaurant Manager
Thirty-Eight Chairs
12.2016 - 04.2021
Front of House
Thirty-Eight Chairs
08.2016 - 12.2016
Waitress
Enoteca Restaurant
04.2015 - 06.2015
Waitress/Barista
Dandelion Restaurant
02.2015 - 04.2015
Head Waiter
La Chapelle, Galvin Restaurant
04.2013 - 09.2014
Commis Waiter
Locanda Locatelli, Giorgio Locatelli
01.2012 - 03.2013
Head Barista/Bar Manager
My Way Cocktail Bar
04.2010 - 10.2011
Waitress Supervisor
Il Quadrifoglio Restaurant
09.2009 - 04.2010
Waitress
Le Pleiadi Hotel
06.2009 - 09.2009
High School - undefined
IPSSAR M. Buonarroti
WSET Level 1, 2 & 3 Award - Wine
Wine House
WSET Diploma L4 - Wine Study
Prince Wine Store
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