Jessica Cicconi
Melbourne,Australia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Assistant Head Sommelier
Maison Batard, Lucas Group
Melbourne, VIC
01.2025 - Current
- Served as an intermediary between the Head of Department and staff members, addressing concerns and facilitating open communication channels.
- Fostered a positive working environment that encouraged teamwork, resulting in higher employee satisfaction levels.
- Organized training sessions for staff on relevant topics, enhancing overall competency levels within the department.
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Developed and maintained an extensive wine list, catering to varied tastes and price points for optimal selection.
- Stoke take, wine order, organise delivery.
Assistant Head Sommelier
Grill Americano, Lucas Group
Melbourne, VIC
04.2023 - 01.2025
- Wine Waitress: selling and suggesting wines.
- High customer service
- Stoke take, wine order, organise delivery.
- Wine list ‘responsible
- Team worker
- Responsible of equipment stoke take.
- Training and supervising Junior Sommelier and Waiting Staff
- Developed and maintained an extensive wine list, catering to varied tastes and price points for optimal selection.
- Mentored junior staff members, providing guidance and support to develop their skills and knowledge.
Sommelier
Society Restaurant, Lucas Group
Melbourne, VIC
07.2021 - 04.2023
- Wine Waitress: selling and suggesting wines.
- High customer service
- Stoke take, wine order, organise delivery.
- Wine list ‘responsible
- Team worker
- Responsible of equipment stoke take.
- Training and supervising Junior Sommelier and Waiting Staff
Restaurant Manager
Thirty-Eight Chairs
South Yarra, VIC
12.2016 - 04.2021
- Sommelier and wine list’s responsible
- Planning menus in consultation with the chef
- Planning and organizing special functions
- Arranging the purchasing and pricing of goods according to budget
- Maintaining records of stock levels and financial transactions
- Ensuring dining facilities comply with health regulations and area clean, functional and of suitable appearance.
- Conferring with customers to assess their satisfaction with meals and service.
- Selecting, training and supervising waiting and kitchen staff
Front of House
Thirty-Eight Chairs
South Yarra, VIC
08.2016 - 12.2016
- Daily organisation of the restaurant and the staff
- Meeting, welcoming and greeting customers.
- High customer service, making sure everything is done in respect of the restaurant standards.
- Organisation of the roster
Waitress
Enoteca Restaurant
Melbourne, VIC
04.2015 - 06.2015
- Demonstrating menu knowledge
- Taking orders
- Looking after the bar section
Waitress/Barista
Dandelion Restaurant
Elwood, VIC
02.2015 - 04.2015
- Welcoming guests, walking them to the table
- Taking aperitif, food and desserts orders
- Maintaining a deep knowledge of the dishes and wine
- Working behind the bar making cocktails and coffees
Head Waiter
La Chapelle, Galvin Restaurant
London, UK
04.2013 - 09.2014
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Greeted new customers, discussed specials, and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Inspected dishes and utensils for cleanliness.
- Managed food resources, memorized orders, and coordinated customer service.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
Commis Waiter
Locanda Locatelli, Giorgio Locatelli
London, UK
01.2012 - 03.2013
- Collaborated with other staff members to ensure seamless coordination of meal courses and delivery to guests.
- Enhanced team efficiency by promptly clearing and resetting tables after guest departure.
- Assisted new team members in quickly adapting to the fast-paced environment by offering guidance and sharing best practices for success in their roles as commis waiterswaitresses.
- Demonstrated strong knowledge of menu items and offered recommendations based on individual preferences or dietary restrictions.
- Acted as a liaison between kitchen and front-of-house staff, addressing any miscommunications or discrepancies in order to maintain a high level of customer satisfaction.
Head Barista/Bar Manager
My Way Cocktail Bar
Terracina, IT
04.2010 - 10.2011
- Managing the family-owned business
- Responsible for offering the best customer service
- Placed various food orders from suppliers
- Responsible of the creation of a competitive cocktail list and range of aperitifs matching
Waitress Supervisor
Il Quadrifoglio Restaurant
Terracina, IT
09.2009 - 04.2010
- Responsible for preparing tables "mise en place"
- Deal with problems and complaints of customers by providing all time service
- Responsible for welcoming guests
- Responsible for customer service and feedback handling
- Keep working areas very clean and neat
- Responsible for various other duties as assigned
Waitress
Le Pleiadi Hotel
San Felice Circeo, IT
06.2009 - 09.2009
- Responsible for preparing tables "mise en place"
- Responsible for offering the best customer service
Education
WSET Level 1, 2 & 3 Award - Wine
Wine House
Melbourne, VICWSET Diploma L4 - Wine Study
Prince Wine Store
Melbourne, VICHigh School - undefined
IPSSAR M. Buonarroti
Fiuggi, IT06.2010
Skills
- Team management
- Diversity and inclusion
- Employee relations
- Fast learner
- Organizational skills
LANGUAGE SKILLS
Italian Mother tongue
English Full professional proficiency
Timeline
Assistant Head Sommelier
Maison Batard, Lucas Group
01.2025 - Current
Assistant Head Sommelier
Grill Americano, Lucas Group
04.2023 - 01.2025
Sommelier
Society Restaurant, Lucas Group
07.2021 - 04.2023
Restaurant Manager
Thirty-Eight Chairs
12.2016 - 04.2021
Front of House
Thirty-Eight Chairs
08.2016 - 12.2016
Waitress
Enoteca Restaurant
04.2015 - 06.2015
Waitress/Barista
Dandelion Restaurant
02.2015 - 04.2015
Head Waiter
La Chapelle, Galvin Restaurant
04.2013 - 09.2014
Commis Waiter
Locanda Locatelli, Giorgio Locatelli
01.2012 - 03.2013
Head Barista/Bar Manager
My Way Cocktail Bar
04.2010 - 10.2011
Waitress Supervisor
Il Quadrifoglio Restaurant
09.2009 - 04.2010
Waitress
Le Pleiadi Hotel
06.2009 - 09.2009
High School - undefined
IPSSAR M. Buonarroti
WSET Level 1, 2 & 3 Award - Wine
Wine House
WSET Diploma L4 - Wine Study
Prince Wine Store