Jessica Clayton
Pearsall
Summary
I am a creative and self-driven design professional with 9+ years of experience creating and delivering elegant, innovative crafts and hands-on in transforming concepts into attractive and personalised designs.
I am a team player with strong communication skills, attention to detail, multitasking, hardworking and problem solving.
I have been a stay at home Mum and FIFO wife for the last 8 years. Now my children are all at school, I have the willingness and passion to learn and take on added responsibilities in the workforce.
Overview
18
18
years of professional experience
Work History
Home Duties
Full Time Mum
08.2015 - Current
Self Employed
Little Gumnut Designs
01.2015 - Current
- Lead concept creation and development of interactive designs for various clients in line with their unique needs
- Develop new ideas and strategies for company's branding and presentations
- Maintain proactive communication with clients
- Manage all activities pertaining to brand management, print design, production, and project management
- Research seasonal trends to generate innovative concepts and pattern designs.
Client Liaison Officer
Dale Alcock Homes
01.2013 - 08.2015
- Clients' first point of contact from Pre-construction to Construction
- Work with approx
- 80-90 clients
- Liaise with all departments to make sure client has a smooth process to key handover
- Work closely with sales reps and supervisors
- Update all clients on fortnightly - monthly basis
- Keeping within builders allocated timeline
- Work collectively in a team to ensure client's expectations and experience are positively met
- Deliver excellence in customer service.
- Enhanced company reputation by consistently delivering high-quality solutions tailored to client needs.
- Streamlined communication between departments, ensuring efficient resolution of client requests and concerns.
- Built strong relationships with clients through regular communication and excellent customer service.
- Improved client satisfaction by addressing concerns and providing prompt resolutions to issues.
Bank Officer (WA North Area)
Commonwealth Bank
01.2011 - 01.2012
- Performed various roles within branch environment - duties and positions including but not limited to: Teller team leader - customer service transactions, cash handling and balancing
- Customer service representative - opening new products for business and personal clients based on needs analysis profiling
- Customer Concierge - front of house greeting and customer assistance
- ATM custodian - combination and key custodian, balancing and maintaining branch cash limits and clearances
- Business quick cash deposit officer
- Managing floor staff of up to 15 at all times
- Reporting daily activity including sales to branch manager.
- Developed strong relationships with clients, resulting in increased business and referrals.
- Contributed to branch growth by identifying cross-selling opportunities and promoting suitable products to customers.
Beauty Therapist
Todays Lady Day Retreat
01.2006 - 01.2012
- Management of salon
- Opening and closing of salon
- Client liaison
- Facials, waxing, tinting, professional makeup, manicure/pedicures and spray tanning
- Product recommendation and information
- Phone bookings.
- Increased salon revenue by upselling additional services and retail products to clients.
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
Manager
Cotton On Group
01.2009 - 01.2011
- Customer service
- Cash handling
- Accepting and entering and maintaining stock levels into system
- Various stocktake inputting and record keeping for audits
- Staff rostering and weekly schedules
- Individual and store budgets and KPI's (daily, weekly, monthly and yearly)
- Team managing up to 20 staff.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Upheld brand identity standards within the store location through consistent signage presentation merchandise displays following corporate guidelines.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
Education
Cert IV in Beauty Therapy
Australian College of Beauty Therapy
Perth2008
Skills
- Concept and design development
- Attention to detail
- Apparel design including but not limited to - fashion, textiles and graphic design
- Knowledge of garment technology and fashion trends
- Time management & customer focused
- Professional telephone demeanour
- Administrative Support
- Problem-Solving
References
- Nicole Kristiansen, 0431296516
- Kylie Grothues, 0412499945
Hobbies and Interests
- Sewing
- Crafting
- Pattern design
- Family time
Timeline
Home Duties
Full Time Mum
08.2015 - Current
Self Employed
Little Gumnut Designs
01.2015 - Current
Client Liaison Officer
Dale Alcock Homes
01.2013 - 08.2015
Bank Officer (WA North Area)
Commonwealth Bank
01.2011 - 01.2012
Manager
Cotton On Group
01.2009 - 01.2011
Beauty Therapist
Todays Lady Day Retreat
01.2006 - 01.2012
Cert IV in Beauty Therapy
Australian College of Beauty Therapy
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