Jessica Clayton
Lilydale
Summary
Experienced in healthcare operations and workforce coordination with over 10 years experience in pathology services, including leadership, rostering, and operational support. Highly skilled in fast-paced decision-making, conflict resolution, payroll and timesheet management and stakeholder communication. Strong background in team leadership, training and service improvement, with extensive hands-on experience within 24-hour healthcare environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Rostering Officer
Dorevitch Pathology
11.2023 - 12.2024
- Managed complex rostering for approximately 270 pathology collectors across 60 regional Victorian collection centres, ensuring coverage and EBA compliance
- Coordinated shift allocation, leave management, and future rosters to maintain service
- Managed payroll and timesheet processing, ensuring accuracy and adherence to deadlines
- Maintained staff training records and confidential employee information in line with privacy requirements
- Responded to internal and external stakeholder enquiries via phone and email in a professional and timely manner
- Utilised UKG Advanced Scheduler and Kronos to support workforce planning and reporting
Collection Support & Home Visit Manager
Dorevitch Pathology
04.2022 - 12.2022
- Led multidisciplinary teams including Home Visit Collectors, Home Visit Call Centre, Collection Support Call Centre, and ECG Desk working 24 hours.
- Responded to urgent staffing, clinical, and operational issues to ensure optimum service delivery.
- Oversaw recruitment, onboarding, training, and competency assessments for new and existing staff.
- Conducted performance monitoring and provided coaching and feedback to support staff.
- Implemented and monitored WHS initiatives, improving compliance and staff safety in the home visit environment.
- Managed conflict resolution, complaint handling, and service feedback.
- Oversaw Kronos timekeeping and rostering across multiple departments
On Call Pathology Collector
Dorevitch Pathology
01.2016 - 12.2022
- Performed after hours and weekend pathology collections across multiple private hospitals throughout Melbourne
- Conducted COVID-19 collections, including on call, COVID drive throughs and commercial client services.
Collection Support & Home Visit Team Leader
Dorevitch Pathology
01.2017 - 04.2022
- Provided day to day leadership and supervision of Home Visit Collectors, Home Visit Call Centre, Collection Support Call Centre, and ECG Desk within a 24 hour service.
- Delivered personalized training to call centre staff to improve accuracy and efficiency.
- Conducted in person supervision of home visit collectors, reinforcing best practice and proactively reducing collection errors.
- Responded to staff and operational escalations in a fast paced, high volume environment.
- Supported quality improvement initiatives and adherence to policies and procedures.
Collection Support Officer / Home Visit & ECG Desk
Dorevitch Pathology
01.2015 - 01.2017
- Coordinated the daily distribution of 350–500 home visit patients across pathology collectors.
- Booked home visit pathology tests via phone, email, and fax from hospitals, GP clinics, aged care facilities, and patients.
- Triaged urgent requests to ensure same-day collection where required.
- Maintained strict confidentiality of patient and clinical information.
- Communicated effectively with diverse patient populations, including elderly patients and those with English as a second language.
- Supported pathology collectors with test interpretation, special instructions, and illegible referrals.
- Documented and tracked urgent ECGs, ensuring results were reported and distributed within designated timeframes.
Pathology Collector Reliever
Dorevitch Pathology
03.2013 - 01.2015
- Collected blood and non-blood specimens in accordance with guidelines.
- Performed advanced procedures including arterial blood gases and venesection.
- Conducted ECGs, Blood Pressure monitoring, Holter monitoring, and Spirometry.
- Communicated effectively with patients, clinicians, support staff, and laboratories.
- Maintained accurate documentation, specimen handling, and patient confidentiality.
- Prepared and packaged specimens for transport.
Education
Bachelor in Health Science - Public Health
La Trobe University
Melbourne, Victoria, VICNo Degree - Nursing
La Trobe University
Melbourne, Victoria, VICCertificate IV - Pathology Collection
Holmesglen Institute of TAFE
Melbourne, Victoria, VICGenazzano FCJ College
KewSkills
- Calm, decisive decision making in fast paced environment
- High attention to detail and data accuracy
- Conflict resolution and complaint management
- Microsoft Office (Word, Excel, Outlook)
- Workforce rostering and resource allocation
- Payroll and timesheet management
- UKG Advanced Scheduler and Kronos
- Stakeholder communication (clinical and non-clinical)
- WHS and compliance oversight
Certification
COVID Vaccinated
Pertussis Vaccinated
Influenza Vaccinated
Hand Hygiene
- [Area of certification] Training - [Timeframe]
Timeline
Rostering Officer
Dorevitch Pathology
11.2023 - 12.2024
Collection Support & Home Visit Manager
Dorevitch Pathology
04.2022 - 12.2022
Collection Support & Home Visit Team Leader
Dorevitch Pathology
01.2017 - 04.2022
On Call Pathology Collector
Dorevitch Pathology
01.2016 - 12.2022
Collection Support Officer / Home Visit & ECG Desk
Dorevitch Pathology
01.2015 - 01.2017
Pathology Collector Reliever
Dorevitch Pathology
03.2013 - 01.2015
Genazzano FCJ College
Bachelor in Health Science - Public Health
La Trobe University
No Degree - Nursing
La Trobe University
Certificate IV - Pathology Collection
Holmesglen Institute of TAFE