Jess Coates
Bohle Plains,QLD
Summary
Professional administrator with strong background in executive support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organisation, and problem-solving, ensuring seamless office operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes.
Overview
4
4
years of professional experience
Work History
Executive Assistant to Head of Junior School
The Essington School
09.2023 - 12.2024
- Providing high level executive support to the Head of Junior School, Deputy Principal and Director of Care Services
- Preparing, drafting, formatting, and distributing a wide range of communications to all stakeholders including, parents, staff, students, and Board of Directors
- Overseeing of the general ad hoc tasks of the daily running's of the Junior School Office including training other staff, managing the recruitment of staff including resume screening, interview scheduling, onboarding etc
- Manage the daily relief teacher allocation of the whole school and working from a pool of relief staff to fulfill staff absences each day
- Assisting Head of Junior School and Director of Care Services to open a new service and meet all National Quality Standards
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
Customer Advisor
TIO Insurance (Allianz)
12.2022 - 09.2023
- Team leader position overseeing disputes and complex insurance claims for property and motor vehicles
- Escalation point for the general insurance claims department whilst working in the role of senior claims consultant with a delegated authority of $250,000
- Daily, weekly and monthly data analysis to ensure reporting is accurate and available to the Senior Leadership Team as required
- Strong customer focused role dealing with declined claims, emotional and heightened customers and reaching a desired outcome for all parties within legislative guidelines
Operations Manager
Excellence Property
02.2021 - 07.2022
- Senior property manager role whilst overseeing and mentoring junior staff
- Senior maintenance control officer responsible for managing end to end maintenance requests whilst inspecting properties to check for preventative maintenance at the landlord's request
- Carry out routine inspections, entry reporting and vacate reporting visits for known tenants or landlords with specific requirements/requests
- Attending and managing all QCAT applications and hearings in a seniority role alongside the property manager whilst mentoring and training them throughout the process
Education
First Aid Certificate -
06.2024
Real Estate License -
05.2021
Skills
- Team player
- Excellent time management skills
- Advanced MS office suite
- Adaptable personality
- Meticulous attention to detail
- Conflict management
- Strong initiative
- Data analytics
Licenses
Working with children card - Expiry 04/03/2027 - 2552209/1
Open classification drivers liense
Timeline
Executive Assistant to Head of Junior School
The Essington School
09.2023 - 12.2024
Customer Advisor
TIO Insurance (Allianz)
12.2022 - 09.2023
Operations Manager
Excellence Property
02.2021 - 07.2022
Real Estate License -
First Aid Certificate -
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