Jessica Collie
Oporto
Elanora,QLD
20
years of professional experience
I've also done my White card, Cert 2 in Hairdressing and Retail.
My cert 3 in Cleaning Operations
Done my First Aid
And Done work experience at Crowne Plaza in Broadbeach Qld when I was in high school
Work History
Team Member
4 Months- Maintained knowledge of company policies and procedures to promote productivity and safety.
- Reported damaged and malfunctioning equipment to prevent accidents and further breakdowns.
- Sorted, labeled and dated merchandise to prevent expirations and product losses.
- Greeted customers and answered questions regarding products and promotions.
- Arrived on time for shifts and adhered to company dress code guidelines.
- Assisted new employees during training sessions.
- Corrected order and product mistakes by assisting customers with returns and refunds.
- Counted money in cash drawers and communicated correct amounts to supervisors for reports.
- Gathered order materials and packaged items before delivery.
- Canceled orders based on customer requests, inventory or delivery.
- Assisted in preparing and serving food items following safety and hygiene standards.
- Operated point-of-sale systems, processing transactions accurately and efficiently.
- Facilitated clean-up tasks, ensuring cleanliness of workstations and dining areas.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
Apprentice Painter
4 Months- Prepared surfaces for painting by sanding, scraping, and patching to ensure quality finishes.
- Mixed paints and coatings according to specifications for optimal application results.
- Applied primers and paints using brushes, rollers, and spray equipment to achieve uniform coverage.
- Assisted in maintaining cleanliness and organization of work areas and tools for safety compliance.
- Collaborated with senior painters to learn advanced techniques and improve craftsmanship skills.
- Conducted quality checks on completed work to ensure adherence to project standards and client expectations.
- Adjusted color mixes based on feedback to meet design requirements effectively.
- Followed safety protocols consistently to minimize hazards during painting operations.
- Maintained a clean work environment by properly covering floors and furniture before starting any painting tasks.
- Ensured workplace safety with proper use of equipment, personal protective gear, and adherence to safety guidelines.
- Streamlined workflow by organizing tools and materials required for each job, ensuring easy access and reduced downtime.
- Developed strong attention to detail through precise application of paint on various surfaces, resulting in flawless finishes.
- Maintained excellent attendance and punctuality throughout the apprenticeship program, demonstrating commitment to learning and growing as a painter.
- Demonstrated excellent customer service skills when interacting with clients during consultations and project updates.
- Increased efficiency by mastering the use of various painting tools such as brushes, rollers, sprayers, and power equipment.
- Enhanced team productivity by efficiently prepping surfaces for painting, including sanding, scraping, and cleaning.
- Collaborated effectively with fellow apprentices and master painters to complete large-scale commercial projects on schedule.
- Received consistent positive feedback from supervisors for dedication to learning new skills and maintaining a strong work ethic throughout the apprenticeship period.
- Provided valuable input during team meetings and brainstorming sessions, contributing ideas for process improvements and efficiency gains.
- Contributed to successful project completion by accurately mixing paints to achieve desired colors and finishes.
- Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
- Painted surfaces using brushes, spray guns, and paint rollers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Painted indoor areas such as hallways, bathrooms, and lobbies.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
- Protected surfaces from damage and spills by using drop cloths prior to and during painting.
- Patched cracks, holes and other imperfections in walls and other surfaces.
- Followed safety procedures and properly used protective gear while painting.
- Taped off areas to prevent overspray and other accidents.
- Utilized brushes and rollers to create various textures.
- Interacted with clients to report progress and verify timetable for completed work.
BOH Team Member
1 Month- Carried food supplies, equipment and utensils to and from storage and work areas.
- Placed food trays over food warmers for immediate service or stored in refrigerated storage cabinets.
- Cut various foods, such as fruits and vegetables, to prepare for cooking and serving.
- Informed supervisors when equipment was not working properly and when food and supplies levels became low to order needed items.
- Mixed ingredients for green salads, molded fruit salads, vegetable salads and pasta salads.
- Packaged take-out foods and served food to customers.
- Prepared variety of foods, such as meats, vegetables and desserts according to customers’ orders, supervisors’ instructions and approved procedures.
- Added cutlery, napkins, food and other items to tables.
- Assisted cooks and kitchen staff with various tasks as needed and provided cooks with needed items.
- Received and stored food supplies, equipment and utensils in refrigerators, cupboards and other storage areas.
- Removed trash and clean kitchen garbage containers.
- Distributed food to waiters and waitresses to serve to customers.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
- Portioned and wrapped food or placed directly on plates for service to patrons.
- Stored food in designated containers and storage areas to prevent spoilage.
- Prepared and served variety of beverages such as coffee, tea and soft drinks.
- Vacuumed or swept and mopped dining area and kitchen floor.
- Operated cash register, handle money and give correct change.
Cleaner
- Prepared rooms for special events by moving and arranging furniture and equipment.
- Steam cleaned machines, parts and equipment following department guidelines and procedures.
- Interacted professionally with employees and clients.
- Stocked individual rooms and common areas with proper supplies.
- Disinfected and sterilized equipment using germicides.
- Leveraged equipment and solutions to restore surface appearance of carpets and upholstery.
- Disposed of used hazardous chemicals in proper containers.
- Disinfected and cleaned bathroom areas, refilling dispensers.
- Observed aseptic techniques and wore PPE when cleaning rooms.
- Cleaned blood spills and bodily fluids using specific sanitizing methods.
- Notified supervisor of issues with equipment or breakage.
- Safely handled cleaning chemicals to comply with guidelines and procedures.
- Sprayed and blasted components to remove dirt and grease and restore appearance.
- Used commercial cleaning equipment on areas damaged by smoke, fire or water.
- Cleaned restrooms and replenished consumables.
- Mixed cleaners and solvents to prepare cleaning solutions according to specifications.
- Cleaned and polished furniture and fixtures.
- Sanitized and cleaned equipment and surfaces with solvents.
- Used proper equipment and chemicals to safely treat diverse flooring.
- Swept and mopped floors and vacuumed carpets.
- Dusted and wiped down decorative structures, baseboards and common surfaces.
- Locked doors after operating hours and checked facilities for hazards prior to leaving.
- Gathered and emptied trash and deposited recycling into appropriate receptacles.
Cashier
5 Months- Greeted and informed customers of products, fostering positive store experiences.
- Built and maintained positive working relationships with co-workers.
- Leveraged POS system to perform purchase transactions for team members and customers.
- Attended training to refresh on current procedures and learn process improvements.
- Delivered service excellence through all points of contact.
- Provided efficient and courteous service to customers.
- Maintained cash accuracy by working with supervisor to correct deficiencies.
- Enforced store safety and cleanliness standards, reducing hazards.
- Maintained inventory and store visual presentation to meet customer needs.
- Counted cash drawers at beginning of shifts to verify correct amounts.
- Processed cash, check and credit cards for customer purchases.
- Provided product information and resolved concerns to assist customers.
- Computed and recorded totals of transactions.
- Processed merchandise returns and exchanges.
- Bagged or boxed merchandise and prepared packages for shipment.
- Helped customers locate merchandise.
- Monitored self-checkout stations to assist customers and ensure registers working appropriately.
- Kept periodic balance sheets of amounts and numbers of transactions.
Education
High School Diploma
Skills
Reliable
Hard-working
Honest
Great customer service
Product Knowledge
PPE Compliance
Heavy Lifting
Computer Skills
Area and Facility Cleaning
Following Instructions
Team Member Motivation
Organizing Work Stations
Workplace Safety
Equipment Maintenance
Willingness to Learn
Removing Trash
POS Inventory System Operation
Guest Satisfaction
Performance Maximization
Cash Handling
Dietary Restrictions
Hand Scanners
Promotions and Specials
Menu Item Preparation
Proper Food Storage
Retail Transactions
Food Preparation Techniques
Safe Food Handling Practices
Station Preparation
Sales Expertise
Chopping Vegetables
Register Preparation
Cash Register Systems
Phone Inquiries
Good Communication Skills
Dish Preparation
Answering Customer Questions
Food Hygiene and Safety
Restaurant Operation
Timeline
Team Member
Oporto
08.2023 - 12.2023Read More
Apprentice Painter
MEGT
06.2023 - 10.2023Read More
BOH Team Member
RollingPins Bakerhouse
07.2022 - 08.2022Read More
Cleaner
Burleigh Heads Tourist park
07.2022 - 07.2022Read More
Cashier
Big w
01.2004 - 06.2004Read More
Elanora state high school
High School Diploma
Read More