Jessica Commisso
Reservoir,Australia
Summary
Customer service professional with 25 years of experience across retail, financial services, accounting, and community services. Proven ability in managing inquiries and providing support in high-pressure settings, consistently delivering accurate and timely results. Strong communication skills, focused on enhancing customer satisfaction and overall experiences. Prepared to contribute skills in a rewarding environment, prioritizing outstanding service.
Overview
39
39
years of professional experience
Work History
Retail Sales Consultant
Cue Clothing Company
Highpoint Shopping Centre, Vic
11.2022 - Current
- Engaged customers with positive greetings to enhance shopping experience.
- Assisted customers in selecting garments based on individual needs and preferences.
- Built relationships with peers and management to foster teamwork across stores.
- Supported team members in sales-processing tasks to achieve collective goals.
- Maintained knowledge of promotions, exchange guidelines, and security practices.
- Restocked inventory while adhering to visual merchandising standards.
- Monitored work areas and fitting rooms to prevent theft incidents.
- Processed purchases and returns accurately at POS terminals with zero errors.
Administration Officer - Building Maintenance
Merri-bek City Council
Hadfield, Vic
03.2025 - 12.2025
- Delivered high-level administrative support to Building Maintenance team.
- Acted as primary contact for staff, residents, tenants, and contractors.
- Managed customer service referral system to enhance response efficiency.
- Logged and tracked maintenance requests while coordinating contractor bookings.
- Processed invoices and raised purchase orders to maintain financial accuracy.
- Collaborated with teams ensuring timely completion of maintenance tasks.
HR & Administration Officer
Connecting Home Ltd
Epping, Vic
02.2023 - 10.2024
- Facilitated communication with internal and external stakeholders through oral and written methods.
- Coordinated events for staff and clients to enhance engagement.
- Managed company's vehicle fleet, including servicing, cleaning, and maintenance records.
- Oversaw employee training programs, promoting professional development.
- Maintained confidential employee records and HR databases with precision.
- Assisted in payroll processing and administration of employee benefits.
- Provided comprehensive administrative support, including scheduling and filing tasks.
- Handled inventory management of office supplies, procurement, and vendor relations.
Accounts Payable Officer / Administration Assistant
USG Boral Building Products Pty Ltd
Somerton, VIC
10.2016 - 11.2021
- Processed invoices and expense reports to ensure timely vendor payments.
- Reconciled vendor statements and resolved discrepancies to uphold positive vendor relationships.
- Assisted in preparation of month-end financial reports for accurate financial tracking.
- Maintained accurate accounts payable files while ensuring compliance with retention policies.
- Developed job procedures and strategies that improved workflow efficiency and reduced downtime.
- Implemented an efficient ordering system for office supplies, achieving cost savings.
- Managed multiple tasks with precision and attention to detail, enhancing overall accuracy.
Lending Specialist
Commonwealth Bank of Australia
Various CBD Branches, Vic
03.1993 - 11.2003
- Analyzed financial statements, credit histories, and collateral to assess loan viability.
- Collaborated with clients to identify needs and deliver tailored lending solutions.
- Educated clients on loan options, terms, and conditions for informed decision-making.
- Maintained up-to-date knowledge of market trends and lending products.
- Processed and managed loan documentation to ensure accuracy and timely approvals.
- Enhanced loan approval rates through effective relationship management and customer service.
- Cultivated relationships with real estate agents and referral sources for business growth.
- Trained junior staff on lending processes and provided guidance in customer service.
Bank Teller / Customer Service
Commonwealth Bank of Australia
University of Melbourne, Vic
01.1987 - 02.1993
- Processed daily banking transactions accurately and in compliance with regulations.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Promoted bank products through effective communication, enhancing sales performance.
- Balanced cash drawer each day while maintaining accurate transaction records.
- Assisted customers with account management, boosting satisfaction and retention rates.
- Managed high volumes of inquiries via phone, email, and in-person interactions.
- Collaborated with team members to enhance service delivery and streamline operations.
- Educated customers on policies and products to facilitate informed decision-making.
Education
Certificate IV in School Based Education Support -
Melbourne College of Further Education
Melbourne, VIC10-2025
Initial Occupational Health and Safety Training -
R.M.I.T
Melbourne05.2024
Office & Administration Skills -
P.R.A.C.E
Reservoir, VIC08-2016
Bachelor of Business - (Accountancy)
R.M.I.T
Melbourne, VIC06-1997
High School Diploma -
Pascoe Vale Girls' High School
Pascoe Vale, VIC12-1986
Skills
- Customer service
- Communication skills
- Problem-solving and conflict resolution
- Team collaboration
- Microsoft Office Suite proficiency
- Organizational abilities
- Attention to detail
- Time management
- Adaptability
- Health and safety awareness
- Administrative expertise
- Accounts payable management
- Banking operations
- Sales and cash management
Extracurricular Activities
Gym Member, F45 Reservoir, 2019 - ongoing
Licenses Checks
- Driver's License, 05/01/33
- NDIS Clearance Check, 06/01/28
- Working with Children Check, 11/01/27
- CPR / First Aid Certified, 03/01/26
- Police Check, 04/01/24
References
Referee 1
Name: Grozdana Lukic
Organisation: Orange Door
Referee position: Team Manager
Mobile phone: 0433 385 615
Email: Grozdana@orangedoor.vic.gov.au
Referee 2
Name: Daniele Woods
Organisation: Myer Department Store
Referee position: VIP Program Team Leader
Mobile phone: 0401 166 348
Email: daniele.woods20@gmail.com
Languages
Italian
Limited
Timeline
Administration Officer - Building Maintenance
Merri-bek City Council
03.2025 - 12.2025
HR & Administration Officer
Connecting Home Ltd
02.2023 - 10.2024
Retail Sales Consultant
Cue Clothing Company
11.2022 - Current
Accounts Payable Officer / Administration Assistant
USG Boral Building Products Pty Ltd
10.2016 - 11.2021
Lending Specialist
Commonwealth Bank of Australia
03.1993 - 11.2003
Bank Teller / Customer Service
Commonwealth Bank of Australia
01.1987 - 02.1993
Certificate IV in School Based Education Support -
Melbourne College of Further Education
Initial Occupational Health and Safety Training -
R.M.I.T
Office & Administration Skills -
P.R.A.C.E
Bachelor of Business - (Accountancy)
R.M.I.T
High School Diploma -
Pascoe Vale Girls' High School